Assistant Manager, Agency Takaful Growth

2 weeks ago

Melaka, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Roles & Responsibilities:
Sales Development
- Monitor and supervise agency strategic action plans on KPIs.
- Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
- Provide additional motivation for agency members to raise agency morale.
- Continuously encourage agency members to focus on recruiting new agents.
- Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development
- Participate in all identified core-customer service programs to update of product and system knowledge.
- Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.

People Development
- Implement Core-Program to encourage new agents to do well and retain them in our Company.
- Ensure that training rooms, training centers and other training facilities & equipment in the respective region are accurately maintained in tip top condition.
- Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.

Communication & Organization Development
- Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
- Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.

Qualification and Experience:

- Degree / Diploma in any discipline.
- Minimum 3 years working experience in business development, marketing, or sales.
- Experience in agency development will be an added advantage.
- Good interpersonal and communications skills.
- A self-starter with pleasant personality and service-oriented work perspective.
- Must be self-motivated with the ability to work under minimum supervision.

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