Call Centre Assistant

1 day ago


Shah Alam, Malaysia CSM Engineering Hardware (M) Sdn Bhd Full time

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:

- Fixed shift
COVID-19 considerations:
Must complete both dose of vaccination.

**Experience**:

- Call Center: 1 year (preferred)



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