Call Center Representative

3 weeks ago


Shah Alam, Malaysia OCK SETIA ENGINEERING SDN BHD Full time

**Jobs Description**:

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service

**Jobs Requirement**:

- Diploma or Degree, or relevant working experience.
- Minimum of 2 years working in a call center.
- Experience in customer business consultation, fault reporting, complaints, and suggestions.
- Responsible for customer care and satisfaction follow-up surveys, collect relevant opinions and suggestions, and monitor service quality.
- Excellent service capabilities to provide high-quality business support services and improve customer satisfaction.
- Good language communication skills and proficiency in basic computer operations.
- Ability to read, write, and speak Mandarin is an added advantage.
- Ability to read, write, and speak Japanese is a plus.
- High sense of service and strong learning ability required.
- Ability to work on night shifts.
- Training will be provided.
- Fresh graduates are encouraged to apply.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Shah Alam, Malaysia OCK Group Berhad Full time

    **Job Descriptions: - ** 1) Take customer calls and provide accurate, satisfactory answers to their queries and concerns 2) De-escalate situations involving dissatisfied customers, offering patient assistance and support. 3) Call clients and customers to inform them about the company’s new products, services and policies. 4) Guide callers through...


  • Shah Alam, Selangor, Malaysia OCK SETIA ENGINEERING SDN BHD Full time

    Jobs Description: Take customer calls and provide accurate, satisfactory answers to their queries and concerns Deescalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the...


  • Shah Alam, Malaysia RANGERS TECHNOLOGY SDN BHD Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services. BENEFIT: ACCOMODATION PROVIDED, Salary increment, incentive etc **Job Types**: Full-time,...


  • Shah Alam, Malaysia RANGERS TECHNOLOGY SDN BHD Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services. BENEFIT: ACCOMODATION PROVIDED, Salary increment, incentive etc **Job Types**: Full-time,...


  • Shah Alam, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Call Centre Representative (Inbound) **Location**:Subang Hi-Tech,Shah Alam, Selangor **Working Hours / Days**:Rotating shift (**Earliest shift starts at 6.30 am, Latest shift ends at 2.00 am - 9 hours shift**) / 5 days in a week (**including weekends and PH**) **Employment Type**:1-year Contract(**renewable based on performance**) **Salary**: -...

  • Call Center Executive

    2 weeks ago


    Shah Alam, Malaysia SKYWORTH DEVELOPMENT MALAYSIA SDN BHD Full time

    1. Perform the day-to-day activities of Service desk 2. Answering incoming calls Inquiries, job status, exchange, spare part or any inquiries about product 3. Complaint Create report - Assist customer solve their complaints (products and services) 5. Net promoter score - Call customer to get feedback of our services and product 6. To liaise effectively...


  • Shah Alam, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Call Centre Representative (Inbound)Location:Subang Hi-Tech,Shah Alam, SelangorWorking Hours / Days:Rotating shift (Earliest shift starts at 6.30 am, Latest shift ends at 2.00 am - 9 hours shift) / 5 days in a week (including weekends and PH)Employment Type:1-year Contract(renewable based on performance)Salary: Basic Salary: RM 1,800 to RM 2,000...


  • Shah Alam, Selangor, Malaysia RANGERS TECHNOLOGY SDN BHD Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services.BENEFIT:ACCOMODATION PROVIDED, Salary increment, incentive etcJob Types: Full-time, Part-time,...


  • Shah Alam, Selangor, Malaysia RANGERS TECHNOLOGY SDN BHD Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services.BENEFIT:ACCOMODATION PROVIDED, Salary increment, incentive etcJob Types: Full-time, Part-time,...


  • Shah Alam, Malaysia Kizzu Kids Therapy Center Full time

    **Working Hours**: - Tuesday until Friday (9.00am - 6.00pm) - Saturday (8.30am - 5.30pm) - Receiving and placing customer service telephone call - Maintaining solid customer relationship by handling questions and concerns with speed and professionalism - Resolving customer complaints, managing database records, drafting status reports on customer service...


  • Shah Alam, Malaysia Kizzu Kids Therapy Center Full time

    **Working Hours**: - Tuesday until Friday (9.00am - 6.00pm) - Saturday (8.30am - 5.30pm) - Receiving and placing customer service telephone call - Maintaining solid customer relationship by handling questions and concerns with speed and professionalism - Resolving customer complaints, managing database records, drafting status reports on customer service...


  • Shah Alam, Malaysia Presdina Sdn Bhd Full time

    **CALL CENTRE EXEC** **Basic: RM 1,500 - RM 1,600** **EPF,SOCSO** - Job Description_ - To call, remind and collect outstanding payments from delinquent customers - To monitor and follow up on customers payments - To understand and assess the financial situations of customers to maximize recovery of debts - To work with customers on solving their payment...


  • Shah Alam, Malaysia Presdina Sdn Bhd Full time

    **CALL CENTRE EXEC** **Basic: RM 1,500 - RM 1,600** **EPF,SOCSO** - Job Description_ - To call, remind and collect outstanding payments from delinquent customers - To monitor and follow up on customers payments - To understand and assess the financial situations of customers to maximize recovery of debts - To work with customers on solving their payment...


  • Shah Alam, Malaysia Agensi Pekerjaan Glory HR Solutions (M) Sdn. Bhd. Full time

    A leading of Medical Industry is seeking an experience in **Customer Service Executive - Call Center** at Bukit Jelutong. **Highlights**: - Career opportunities for fresh graduates!! - Attractive remuneration package **Requirements**: - Malaysian with age below 35 years - Willingness to work late/on shift as or when required - Able to communicate well in...

  • Call Centre

    2 weeks ago


    Shah Alam, Selangor, Malaysia Smart Tech Tank Sdn Bhd Full time

    Job Requirement: Comfortable to work under pressure and meet critical deadlines. Good communication skills in English, Malay language for spoken. Tamil is an added advantage Good communication skills Can be working as a team to achieve the required KPI element Do a survey question to our customer and record the feedback 3 Months Contract (renewable) Got OT...

  • Call Centre

    4 weeks ago


    Shah Alam, Malaysia Smart Tech Tank Sdn Bhd Full time

    **Job Requirement**: - Comfortable to work under pressure and meet critical deadlines. - Good communication skills in English, Malay language for spoken. Tamil is an added advantage - Good communication skills - Can be working as a team to achieve the required KPI element - Do a survey question to our customer and record the feedback - 3 Months Contract...


  • Shah Alam, Selangor, Malaysia Presdina Sdn Bhd Full time

    CALL CENTRE EXECBasic: RM 1,500 - RM 1,600EPF,SOCSO Job Description_ To call, remind and collect outstanding payments from delinquent customers To monitor and follow up on customers payments To understand and assess the financial situations of customers to maximize recovery of debts To work with customers on solving their payment issues, and advising them on...


  • Shah Alam, Malaysia Glory HR Solutions Full time

    A leading 3rd party administrator in healthcare industry is seeking a Fresh Graduates / Experienced **Call Centre Specialist.** As a **Call Centre Specialist**, you will play a critical role in: - Attend to inbound calls. - Ensuring customer satisfaction and building strong relationships. - Resolving inquiries and offering solutions from clients or...


  • Shah Alam, Malaysia Dilas Home Furnishing Sdn. Bhd. Full time

    We are hiring a Customer Service Representative to bring our customer care to the next level of excellence and build a lasting relationship with our customers. As a customer service representative, your tasks might include the following: - Answer incoming calls and place the occasional outgoing calls to follow up on order-related issues. - Deliver a WOW...

  • Sales Representative

    4 weeks ago


    Shah Alam, Malaysia Miqos Sdn. Bhd. Full time

    Miqos Sdn. Bhd. is a Distributor and F&B Company. Provides bakery food and snacks such as Scone and others. Sales Representatives are responsible for delivering the benefits of a company’s products to drive sales. The sales representative serves as the point of contact between the business and its prospects or customers and has various responsibilities...