Call Center Representative
3 weeks ago
**Jobs Description**:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
**Jobs Requirement**:
- Diploma or Degree, or relevant working experience.
- Minimum of 2 years working in a call center.
- Experience in customer business consultation, fault reporting, complaints, and suggestions.
- Responsible for customer care and satisfaction follow-up surveys, collect relevant opinions and suggestions, and monitor service quality.
- Excellent service capabilities to provide high-quality business support services and improve customer satisfaction.
- Good language communication skills and proficiency in basic computer operations.
- Ability to read, write, and speak Mandarin is an added advantage.
- Ability to read, write, and speak Japanese is a plus.
- High sense of service and strong learning ability required.
- Ability to work on night shifts.
- Training will be provided.
- Fresh graduates are encouraged to apply.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Call Center: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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