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Representative Customer Service
3 weeks ago
**Responsibility**
- Handle inbound calls and outbound calls if required
- Maintain accurate records and document all customer service interactions and resolutions
- Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback
- Measure and report insights from customer feedback data to respective departments to continue the best customer service experience
- Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines
**Job Requirements**
- 1 year experience in call center/ customer service department handling live chat
- Good command of language & copywriting skills (English and Malay), Mandarin will be an added advantage
- Knowledgable of social media platforms (Main: Facebook & Instagram, Others: Twitter & TikTok)
- Knowledge of mediation and conflict resolution techniques
- Organized with strong project and time management skills
- Independent and resourceful
- High attention to detail
- A friendly and empathetic demeanor
- Good analytical and problem-solving skills
- Able to work quickly under pressure
- Able to multitask
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Are you willing to work during weekend and Public Holiday?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- English (preferred)
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