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Customer Service Representative

1 month ago

Shah Alam, Malaysia Dilas Home Furnishing Sdn. Bhd. Full time

We are hiring a Customer Service Representative to bring our customer care to the next level of excellence and build a lasting relationship with our customers.

As a customer service representative, your tasks might include the following:

- Answer incoming calls and place the occasional outgoing calls to follow up on order-related issues.
- Deliver a WOW experience to customers, help the customers with their shopping needs.
- No up-sell, this is not a sales position.
- Assist in administrative works.

**If **you **are**/ **have**
- Expressive, able to show feelings in words.
- Kind-hearted, enjoy helping others and love seeing them happy.
- Great sense of empathy, able to put yourself in someone else’s shoes.
- Good listening skills.
- High EQ, can always stay calm in all challenging situations.
- Proficient typing and computer navigation skills.
- Multitasker with a high sense of urgency.

We want you

**Requirements**:

- Outstanding communication skills, both verbal and written.
- Language: English and Malay are a must, additional language will be a bonus.
- At least a Diploma or Degree in any field of study.
- Fresh graduates are welcomed to apply.

**Salary** **& **Benefit**
- EPF & SOCSO.
- Young startup working environment, flat organisational structure.
- Potential of fast career growth as the company grows.
- Flexible working attires.
- Located nearby shopping malls and housing area.

Be a pioneer member of our growing team and join us today

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,400.00 per month

Schedule:

- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)