Customer Service Representative

1 week ago


Shah Alam, Malaysia Draeger Malaysia Sdn Bhd Full time

The principal duties and responsibilities of the Customer Service Representative consist of, but are not limited to the following: 1. Order Management - from entering incoming orders (device) into the ERP system (e.g. SAP) up to invoicing. 2. Order status monitoring - Informing the sales / service team (for T&C coordination) of any foreseeable change in delivery date 3. To manage the return of products by customers in accordance with the return policy procedures 4. To review of open orders and notify customer on delivery status Other Customers related tasks & handling: 1. Provide support to sales & service’s team about customer’s inquiries on order status 2. To enter all assigned data in an accurate and timely manner, including maintenance of the customer’s data or contact database. 3. To manage customer’s complaint for orders related matters. 4. To obtain delivery order (Dos) acknowledgement from customers Other tasks: 1. To be familiar with assigned modules in SAP DW1 and make the full practical use of all features of the system according to company processes and procedures 2. To back up and support other Customer Service Representative in the event of their absence
Dräger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 15,000 employees worldwide and is present in over 190 countries around the globe. In 2020, the company generated net sales of around EUR 3.4 billion. Dräger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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