Customer Service Sales Representative
6 months ago
Job Title: Customer Service Sales Representative
Location: No 22A Tingkat 1, Seksyen 13, Jalan Rugbi 13/30, 40100 Shah Alam, Selangor
Employment Type: 1-year contract (renewable based on performance)
Working Days: 5 1/2 days per week
Salary : Chance to earn up to more than RM 5000.
Allowances/Benefits:
✔ Paid Time Off (PTO)
✔ Bonus and Incentive
✔ Professional Development
✔ Medical Claim - RM 50 per month
Job Summary:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. In this role, you will be responsible for providing excellent customer service, promoting our products and services, and achieving sales targets. If you have a passion for delivering exceptional customer experiences and a drive to succeed in sales, we encourage you to apply.
**Responsibilities**:
☑ Actively listen to customers to understand their needs, recommend suitable products or services, and provide accurate and timely information.
☑ Maintain a deep understanding of company products, services, and promotions to effectively communicate features and benefits to customers.
☑ Meet or exceed monthly sales targets by upselling, cross-selling, and closing sales opportunities.
☑ Build and maintain strong customer relationships to enhance customer loyalty and maximize sales opportunities.
☑ Follow up with customers to ensure satisfaction, resolve any outstanding issues, and secure repeat business.
☑ Document customer interactions and sales activities
☑ Collaborate with the sales team and other departments to improve processes, address customer concerns, and achieve overall business objectives.
☑ Stay updated on industry trends, competitor activities, and market conditions to identify new sales opportunities.
Qualifications:
☑ High school diploma or equivalent; a college degree is preferred.
Proven experience in customer service, sales, or a related field.
☑ Excellent communication skills, both verbal and written.
☑ Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
☑ Results-oriented with a track record of meeting or exceeding sales targets.
☑ Ability to handle challenging situations with patience, empathy, and professionalism.
☑ Strong problem-solving skills and the ability to think creatively to overcome customer objections.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM1,500.00 - RM1,800.00 per month
**Benefits**:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Digital marketing: 1 year (preferred)
Willingness to travel:
- 75% (preferred)
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