Ecommerce Customer Service Representative
5 months ago
As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.
**Responsibilities**
- Responsible for all online orders from receiving to delivery level.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfilment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.
**Requirements**:
- Minimum Diploma/Degree in Business/ Marketing or related
- At least 1 year of experience working in e-commerce.
- Prior Ecommerce Customer Service experience
- Ability to handle high volume customer interactions.
- Strong problem-soling and decision-making abilities.
- Effective time management skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate data entry
- Experience with CRM systems
- Familiarity with Ecommerce platforms and order workflows
- Flexible availability including weekends and holidays.
**Job Types**: Full-time, Fresh graduate
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
Ability to Commute:
- Shah Alam (required)
Ability to Relocate:
- Shah Alam: Relocate before starting work (required)
-
Customer Service Representative
5 months ago
Shah Alam, Malaysia Dilas Home Furnishing Sdn. Bhd. Full timeWe are hiring a Customer Service Representative to bring our customer care to the next level of excellence and build a lasting relationship with our customers. As a customer service representative, your tasks might include the following: - Answer incoming calls and place the occasional outgoing calls to follow up on order-related issues. - Deliver a WOW...
-
Customer Service Representative
6 months ago
Shah Alam, Malaysia RANGERS TECHNOLOGY SDN BHD Full timeWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services. BENEFIT: ACCOMODATION PROVIDED, Salary increment, incentive etc **Job Types**: Full-time,...
-
Customer Service Representative
5 months ago
Shah Alam, Malaysia RANGERS TECHNOLOGY SDN BHD Full timeWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services. BENEFIT: ACCOMODATION PROVIDED, Salary increment, incentive etc **Job Types**: Full-time,...
-
Customer Service Representative
6 months ago
Shah Alam, Malaysia Miqos Sdn. Bhd. Full time**Responsibility** Miqos Sdn. Bhd. is a Distributor and F&B Company. Provides bakery food and snacks such as Scone and others. The Customer Service Representative (CSR) is responsible for reviewing and entering all jobs relating to the Miqos Sdn. Bhd. business. Answering incoming calls from customers, service agents and stores in a professional and...
-
Ecommerce Executive
5 months ago
Shah Alam, Malaysia Pet World International Sdn Bhd Full timeHello! We are expanding and we are looking to recruit more Ecommerce Executive to join us! Traditionally, we are bunch of young, happy and dynamic people working together in a close knitted family-like environment with high productivity output! If you have experience navigating on Shopee and Lazada seller centre platform, we want you! Come join us! If you...
-
Ecommerce Executive
5 months ago
Shah Alam, Malaysia Pet World International Sdn Bhd Full timeHello! We are expanding and we are looking to recruit more Ecommerce Executive to join us! Traditionally, we are bunch of young, happy and dynamic people working together in a close knitted family-like environment with high productivity output! If you have experience navigating on Shopee and Lazada seller centre platform, we want you! Come join us! If you...
-
Digital Marketing
5 months ago
Shah Alam, Malaysia Jungle House Full time**Key Responsibilities**: - Manage stock replenishment and inventory updates on ecommerce platforms, including Shopee, Lazada, and Shopify (experience in Shopify is a plus). - Ensure consistent product mapping, promotional updates, user experience, functionality, and brand consistency on our ecommerce platforms. - Prepare and upload product listings and...
-
Customer Service Sales Representative
6 months ago
Shah Alam, Malaysia Momentum Internet Sdn Bhd Full timeJob Title: Customer Service Sales Representative Location: No 22A Tingkat 1, Seksyen 13, Jalan Rugbi 13/30, 40100 Shah Alam, Selangor Employment Type: 1-year contract (renewable based on performance) Working Days: 5 1/2 days per week Salary : Chance to earn up to more than RM 5000. Allowances/Benefits: ✔ Paid Time Off (PTO) ✔ Bonus and...
-
Ecommerce Executive
5 months ago
Shah Alam, Malaysia Pet World International Sdn Bhd Full timeHello! We are expanding and we are looking to recruit more Ecommerce Executive to join us! Traditionally, we are bunch of young, happy and dynamic people working together in a close knitted family-like environment with high productivity output! If you have experience navigating on Shopee and Lazada seller centre platform, we want you! Come join us! If you...
-
Ecommerce Executive
5 months ago
Shah Alam, Malaysia Pet World International Sdn Bhd Full timeHello! We are expanding and we are looking to recruit more Ecommerce Executive to join us! Traditionally, we are bunch of young, happy and dynamic people working together in a close knitted family-like environment with high productivity output! If you have experience navigating on Shopee and Lazada seller centre platform, we want you! Come join us! If you...
-
Key Account Manager, Ecommerce Lead
6 months ago
Shah Alam, Malaysia Carlsberg Full timeResponsible for planning, development, and execution of eCommerce sales strategies. Maximize sales and profitability through various eCommerce channels. **Responsibilities**: - Manage end-to-end process of eCommerce including budget management, strategy planning and execution. - Grow sales revenue and market share through eCommerce channels. - Be a change...
-
Assistant Manager, Ecommerce
5 months ago
Shah Alam, Malaysia Lifework HR Services Sdn Bhd Full timeContacting potential or existing customers to inform them about our range product and services - Respond to questions about products and services - Maintain good customer relationships - Manage and interview telesales team - Sales report and update to HQ - Support manager task Benefit: - Monthly performance bonus - Career development - Day Shift (Mon -...
-
Data Analyst
6 months ago
Shah Alam, Malaysia Pet World International Sdn Bhd Full time**Key responsibilities & duties** - Analyse & identify trends across the online customer journey, providing insight & recommendations to drive additional traffic & sales over eCommerce platforms - Utilize multiple data sources and turn different data streams into a cohesive view of our customer to produce detailed digital business insights & analysis -...
-
Ecommerce Executive
6 months ago
Setia Alam, Malaysia Oribags Sdn Bhd Full time**Role Overview**: As a Ecommerce Executive at Oribags, you'll play a pivotal role in supporting our ecommerce operations. You'll work closely with the ecommerce team to assist in managing our online sales platforms, optimizing user experience, and driving sales growth. **Responsibilities**: - Assist in managing and updating product listings across various...
-
Customer Service Representative
5 months ago
Shah Alam, Malaysia Hamel Marketing Sdn Bhd Full time**Overview on this position**: This position is offered you with Basic Salary and High Commission Scale. You will serve online and walk-in customers at our Hamel’s branches to give customers information about our products and services (car tinted, costing, and PPF), manage customer queries and complaints, ask to process orders, escalate complaints across a...
-
Customer Service Representative
6 months ago
Shah Alam, Malaysia Big Tree Global Network Sdn. Bhd. Full timeBig Tree Global Network is an innovative IDC service provider that focuses on high-defense global network infrastructure as well as cloud computing, offering a comprehensive solution that can help clients achieve optimal performance, reliability, and scalability for their digital assets. CSRs will be responsible for all aspects of customer service...
-
Representative Customer Service
6 months ago
Shah Alam, Malaysia QL Maxincome Sdn Bhd (FAMILYMART) Full time**Responsibility** - Handle inbound calls and outbound calls if required - Maintain accurate records and document all customer service interactions and resolutions - Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback - Measure and report insights from customer feedback data to respective departments...
-
Customer Services
5 months ago
Shah Alam, Malaysia BARAKAH AUTO GLASS SDN BHD Full timeCustomer Service Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...
-
Customer Service Admin
6 months ago
Shah Alam, Malaysia GAINS Education Group Sdn Bhd Full timeCustomer Service Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Submit documentation to immigration and other related authorities - Keeping...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Vanzo Asia Sdn Bhd Full time**Requirements**: - SPM/Diploma/Degree or higher academic qualifications in any relevant fields. - Independent with persuasive interpersonal skills and results-driven. - Exhibit strong negotiation and problem solving skills. - Computer literate and numerate. - Good written and verbal communication skills. - Fluent in Bahasa Malaysia, Mandarin and English. -...