Ecommerce Customer Service Representative

1 week ago


Shah Alam, Malaysia Sugarscarf International Sdn Bhd Full time

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

**Responsibilities**
- Responsible for all online orders from receiving to delivery level.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfilment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.

**Requirements**:

- Minimum Diploma/Degree in Business/ Marketing or related
- At least 1 year of experience working in e-commerce.
- Prior Ecommerce Customer Service experience
- Ability to handle high volume customer interactions.
- Strong problem-soling and decision-making abilities.
- Effective time management skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate data entry
- Experience with CRM systems
- Familiarity with Ecommerce platforms and order workflows
- Flexible availability including weekends and holidays.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Ability to Commute:

- Shah Alam (required)

Ability to Relocate:

- Shah Alam: Relocate before starting work (required)



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