Clinic Customer Service Representative

7 days ago


Shah Alam, Malaysia SuamiSihat Healthcare Sdn Bhd Full time

Are you passionate about making a positive impact on people's lives ? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you

SuamiSihat Clinic is currently seeking an experienced individual to join our team as a Customer Service Representative.

SuamiSihat Clinic is a clinic who provides solutions to improve and fights for men’s health, especially Malaysian husbands to improve their health and live healthier physically, mentally and sexually.

As a vital member of our clinic, you will be the friendly face and voice that patients encounter, ensuring their experience is seamless and positive. Through your dedicated and hands-on involvement, you’ll help us by playing a crucial role in ensuring our patients feel heard, valued, and supported throughout their healthcare journey.

**Key Responsibilities**

**Customer Interactions**: Greeting and assisting patients both in person and over the phone.

**Schedule management**: Scheduling appointments and managing the clinic's appointment system.

**Service Details Communication**: Providing accurate information about clinic services, products, and treatment.

**Collaboration**:Collaborating with medical staff to coordinate patient care efficiently.

**Job Requirements**

**Education**:Bachelor’s degree in Business, Mass Communication or in a related field.

**Experience**:At least 1 years of experience as customer service or in a related field.

**Skills Needed**
- Excellent communication and interpersonal skills.
- Strong phone etiquette and customer service orientation.
- Respect for patient confidentiality and sensitivity to their needs.

Join us in making a difference in the lives of our patients - where every smile and warm greeting contribute to a healthier and happier community. Your journey towards a fulfilling career starts here at SuamiSihat Clinic

All the best

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Expected Start Date: 04/22/2024



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