Call Centre

Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new products, services and policies - Guide callers through troubleshooting, navigating the company...

Assist in the formulation of targets for individuals and teams - Hire and onboard new employees - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting...

**Responsibilities**: - Attend to inbound calls more professionally and provide information about products and services as required by the customer. - Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and...

1. Perform the day-to-day activities of Service desk 2. Answering incoming calls Inquiries, job status, exchange, spare part or any inquiries about product 3. Complaint Create report - Assist customer solve their complaints (products and services) 5. Net promoter score - Call customer to get feedback of our services and product 6. To liaise effectively...

Smart Tech Tank Sdn. Bhd. is a big data company that uses consultative approach on solving real-world business and operational challenges with the best possible technology and transformative business processes. We have assembled a team that has vast experience in developing technology-based solutions and products. Our main goal is to do things right,...

**Job Requirement**: - Comfortable to work under pressure and meet critical deadlines. - Good communication skills in English, Malay language for spoken. Tamil is an added advantage - Good communication skills - Can be working as a team to achieve the required KPI element - Do a survey question to our customer and record the feedback - 3 Months Contract...

A leading of Medical Industry is seeking an experience in **Customer Service Executive - Call Center** at Bukit Jelutong. **Highlights**: - Career opportunities for fresh graduates!! - Attractive remuneration package **Requirements**: - Malaysian with age below 35 years - Willingness to work late/on shift as or when required - Able to communicate well in...

**Responsibilities: - ** - Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer. - Keep records of interactions and details of customer inquiries, complaints, and comments. - Ensure the customer’s requests are attended to accordingly. - Liaise with respective team to have...

**We are looking for Talents that would like to explore in Electric Vehicles (EV) Industry & Ecosystem.** **We are NOT a TRADITIONAL Vehicle Brand, Manufacturer, or Distribution Company.** **We are DIFFERENT because of our Unique IOT Technology (Including our Invention Patents) & Unique Ecosystem.** **Let's bring a Greener World for our Next...

**WE’RE EXPANDING!** Calling out for hardworking & result driven **Physiotherapist** to join our remarkable team. - Responsible to handle fully physiotherapist services and schedule to reach upmost patient satisfaction in the centre or housecall - Conduct and examine patient complaint and condition, provide consultation treatment based on assessment. -...

**WE’RE EXPANDING!** Calling out for hardworking & result driven **Physiotherapist** to join our remarkable team. - Responsible to handle fully physiotherapist services and schedule to reach upmost patient satisfaction in the centre or housecall - Conduct and examine patient complaint and condition, provide consultation treatment based on assessment. -...

**WE’RE EXPANDING!** Calling out for hardworking & result driven **Physiotherapist** to join our remarkable team. - Responsible to handle fully physiotherapist services and schedule to reach upmost patient satisfaction in the centre or housecall - Conduct and examine patient complaint and condition, provide consultation treatment based on assessment. -...

**WE’RE EXPANDING!** Calling out for hardworking & result driven **Physiotherapist** to join our remarkable team. - Responsible to handle fully physiotherapist services and schedule to reach upmost patient satisfaction in the centre or housecall - Conduct and examine patient complaint and condition, provide consultation treatment based on assessment. -...

Employ and Hire the Best Finding and hiring skilled talent is more significant than ever before. Beansh Business Services Sdn Bhd has the tools to connect companies with the best recruits, as well as connect applicants with the right jobs for all of their qualifications. If you live in the Kuala Lumpur area, we can help you. Learn about the industries we...

Customer Service cum Inhouse Sales Executive MMW Bone Alignment Centre located at Bandar Bukit Raja, Klang specializes in the Chinese Art of Bone-Setting with the combination of Chinese Medical Arts and Traditional Therapy that relieves problems like sprained muscles, bone dislocation, sciatica, scoliosis, neck pain, hunchback, and others. It is a RISK-FREE...

**_Requirements: _** - Minimum Diploma holder - Experience in Call Centre / Third Party Administration (TPA) / Hospitality industry are added advantage - Can communicate well in English and Malay - Willingness to work shift - Posses own transport **_Job scope: _** - Answer calls professionally to provide information about products and services, or obtain...

Answer queries by clarifying desired information; researching, locating, and providing information on brand, product, price, and service centre - Manage shared service call center key processes which leases with ASS and operational dept to ensure the following are carried out: - Preparation for on-site servicing - Technical collection and repair - Manage...

Manage customer support, expectation & relationship and create new business opportunities; - Responsible for generating monthly/quarterly reports for analysis and review with customer; - Coordination of IMACD (Install, Move, Add, Change and Dispose) request with relevant parties and update master listing; - Maintain and update printing devices weekly/monthly...

**Responsibilities: - ** - Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer. - Keep records of interactions and details of customer inquiries, complaints, and comments. - Ensure the customer’s requests are attended to accordingly. - Liaise with respective team to have...

receives callers and directs them to appropriate person or department; - operates switchboard to connect outgoing calls or to relay incoming or internal calls; - reports any faults on telephone operating system; - gives advice on dialling and other special features available; - provides directory information, dialling codes and details of charges; - alerts...