Service Delivery, Executive
2 days ago
Manage customer support, expectation & relationship and create new business opportunities;
- Responsible for generating monthly/quarterly reports for analysis and review with customer;
- Coordination of IMACD (Install, Move, Add, Change and Dispose) request with relevant parties and update master listing;
- Maintain and update printing devices weekly/monthly with the tools installed (Print Management system);
- Manage and maintain consumables at customer location;
- Proactively log in service request to Call Centre for service maintenance;
- Actively follow up with Call Centre on all pending service request and update customer (eg: daily or weekly).
**Job Requirements**
- Degree or Diploma in Computer Science/Information Technology or equivalent;
- At least 1 year of equivalent working experience in Service Delivery or Customer support;
- Proactive, Fast learner, self-motivated with the ability to work remotely and under pressure;
- Excellent interpersonal and communication skills in English (verbal and written), other languages will be added advantage in this role;
- Able to analyze data and present eloquently to customer;
- Possess own transport as travelling will be required;
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