Service Delivery Executive

4 days ago


Shah Alam, Malaysia RENTWISE SDN BHD Full time

**Key Responsibilities**:
**Service Delivery**
- Assist and execute the planning, analysis of requirements, design, development, integration and testing of solutions and services provided by the company to its customers.
- Work with pre & post sales for implementation & maintenance of service and projects
- Responsible for task planning, processing and performing all tasks in an efficient manner in cooperation with other stakeholders.
- Tracks key project milestones and adjusts project plans and/or resources to meet needs of customers throughout the project lifecycle
- Respond promptly and professionally to all enquiries/incidents/assignments related to the services and solutions provided by the company to its customers.
- Able to comprehend and if need be present solutions & services to customer/client audiences/professional peers while maintaining positive interaction.
- Execute implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g. guidelines, processes, procedures) for the implementation and maintenance of services.

**Service Delivery Continuous Improvement**
- Improve workflow, processes and policies to support for the current processes
- Improve management reporting and increase visibility of operational activities and challenges through weekly & monthly reports.
- Execute the fulfilment of Solution & Service Delivery orders on a day-to-day basis.

**Technical & Project Delivery**
- Responsible to ensure monthly billing and annual renewal of any solution & product subscription offerings.
- Attend all online, offline, on-site & off-site Product training or any Product Know-how briefing.
- Ensure that the associated administrative tasks are carried out and maintained for any solutions and products offered, including but not limited to:

- Costing & PR doc creation
- Quotation doc creation
- Basic supporting solution & service doc creation

**Job Types**: Permanent, Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

COVID-19 considerations:
We provide Covid quarantine leave as stipulated from the government. We also provide hand sanitizer, daily sanitizing activities and face masks.

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your salary expectation?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical project management: 3 years (preferred)



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