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Sales Support Exec

8 months ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Insurance- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
**Key Responsibilities**:
Operational:

- Provide sales support to Business to ensure smooth day-to-day sales operations
- Attend Telemarketing complaint request from customer and perform investigation & closure
- Liaise with respective person in-charge on follow up item
- Support & attend enquiries from Marketer / Customer Relationship Centre
- Prepare BAU report & tracking on Business request
- Monitor submission status, autodebit payment status & policy issuance
- Attend Telemarketing CFI case (cancel from inception), refer Call Centre to salvage
- Involve in System enhancement & implementation if any
- Demonstrate high level of competency and understanding in processing all activities with high level of accuracy.
- To ensure prompt escalation (as per escalation matrix) to superior for all matters which may present a potential business loss or customer’s satisfaction concern.
- Requirements

**Requirements**:
Bachelor Degree - Any related field(s).

**Other skills required**:

- Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Ability to initiate process improvements.
- Ability to speak and understand English fluently, and has good conversational / telephone skills.
- Good organisational skills with the ability to prioritise workloads to meet tight deadlines
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards