Customer Support Executive

2 weeks ago


Kuala Lumpur, Malaysia Smartrend Recruitment & Consultancy Full time

**Job Responsibility**:

- **Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)**:

- Guiding customers with Application functionalities
- Technical Skills (SQL skills) to achieve zero repeat request.
- **Assisting the Project Team with resolving certain technical functions in a timely manner.**:

- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.
- **Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.**:

- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.
- **Solving Customer’s technical issues in a timely manner and accordinglt SLA. ** Attending to change request by customers (Reports/Customization)
- **Positive customer experience (Increase customer satisfaction)**:

- Reducing complaints by customers (achieve zero repeat complaints)
- **Keeping up to date with statutory regulations and calculations for the following contries Primary (Malaysia and Singapore) & Secondary (Philippines and Hong Kong)**

**Job Requirement**
- Diploma/Degree in IT Related Studies
- 2 years experience in Customer service/ IT Application Suuport
- Basic SQL Scripting skills
- Good communication Skills
- Good interpersonal skills
- Experience in Customer service/ IT Application Suuport
- Advanced SQL Scripting skills added advantage

**Salary**: RM3,000.00 - RM4,500.00 per month

Application Question(s):



  • Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • On Boarding

    1 week ago


    Kuala Lumpur, Malaysia CXL Executive Full time

    **Position: On Boarding & Support Executive (Banking Department) - Immediate Hiring** **Location: Jalan Tun Razak** **Working Hours: Monday - Friday/9am-6pm** **Intake: Immediately** **Salary: RM 2,100 - RM 2,200** **Requirements**: - Required language(s): Bahasa Malaysia, English - At least 1 year(s) of working experience in the related field is required...


  • Kuala Lumpur, Malaysia Tradingpost Group Full time

    **Responsibilities**: Work From Home: Customer Support - Use the moderation tool, to check all incoming private advertisements for fraud and simple edits. - Using the moderation tool, to check all leads for fraud and duplications, etc. - Using the moderation tool, check all Commercial advertisements for contact information and mask them. - Make validation...


  • Kuala Lumpur, Malaysia Hubble Pte Ltd Full time

    **Who are we looking for**: We are looking for a Customer Support Executive who is energetic and ambitious. You will play a part in developing solutions that will completely revolutionize the construction industry. You will support development and execute tests to ensure product quality, conduct inside sales and customer service at the same time. **What...


  • Kuala Lumpur, Malaysia Link4 Full time

    Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry. **About the Role** We are currently looking for a Customer Support...


  • Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time

    JOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for FOC health check at our "One Hub Health Screening Center" - Deal with...

  • Customer Support

    3 weeks ago


    Kuala Lumpur, Malaysia Nityo Infotech Services Pte. Ltd. Full time

    Hi , Greetings from Nityo InfoTech!! Please find below job details.. JOB TITLE : Customer Support Job Location : Kl Sentral Time : 9 hours rotational Shift Job Type : permanent job **Requirements**: Mandarin Speaker Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and...


  • Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time

    **Offer description**: $ 3,000.00 (monthly) Other type of contract Full Time JOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for...


  • Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time

    Proactive Customer Solutions is one of the exclusive marketing agency for few of Health Screening Centers. It will be our pleasure to be able to serve their clients and contribute our efforts to help our client to get become healthier. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Retail Marketing

    1 week ago


    Kuala Lumpur, Malaysia CXL Executive Full time

    **Position Title**: Retail Marketing & Business Support(Banking) **Contract Period**:12 months contract with renewable **Location**:Jalan Tun Razak, Kuala Lumpur (nearby to MRT Tun Razak Exchange) **Working Hours**: Monday - Friday/8.30am-5.30pm **Salary**:RM 2,200 - RM 3,000/Month (depends on experience) **Qualification**:Bachelor Degree in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Core Fusion Sdn Bhd Full time

    This job is all about helping customers and solving their problems You might like this job because you enjoy interacting with people, ensuring they have a great experience, and sharing your knowledge about our products.ResponsibilitiesRespond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all...


  • Kuala Lumpur, Kuala Lumpur, Malaysia N2N Connect Berhad Full time

    Job Overview:N2N Connect Berhad seeks a Customer Support Representative to provide exceptional customer experience in our Trading & IT Industry.Key Responsibilities:Act as the primary point of contact for customer inquiries and concerns.Ensure seamless day-to-day operations of our IT Service Helpdesk & Customer Services.Provide top-notch customer service to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support Federal Territory of Kuala Lumpur, MalaysiaAre you a creative thinker, marketing mastermind and data nerd all rolled into one?We're looking for an Assistant Marketing Manager to help shape and activate our brand.If you enjoy blending strategy with creativity, bringing marketing ideas to life and analysing campaign performance to drive results then...


  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

    Customer Service RoleGolden Destinations by ICE HOLIDAYS Sdn Bhd seeks an experienced Customer Service Executive to deliver top-notch customer service and support. This role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction.Responsibilities include handling incoming customer inquiries, providing accurate...


  • Kuala Lumpur, Malaysia Skyways Technics Full time

    _Support Sales and Repair Activities to meet and exceed customer expectations_ **The position** Skyways Technics’ activities regard the trading of aircraft spare parts and the repair of structural aircraft components, with a focus on ATR aircraft. We are** **looking for a trustworthy and goal oriented professional, to take charge of our Customer Support...


  • Kuala Lumpur, Malaysia OX HR Consultancy Full time

    **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and transactions. - Continuously strive to...


  • Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Min 0-1 years of experience in Customer support Fresh graduates can apply!!! **Job Type**: Contract **Salary**: RM2,800.00 - RM3,200.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday


  • Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Customer Support Executive (Cantonese) **Role Summary** **Responsibilities** - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Supervise enquiry resolution progress and proactively...


  • Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities** - Execute day-to-day operational tasks outlined by Manager, & follow up on the tasks assigned in timely and accurate manner; - Ensure the tasks/assignments are work within the company’s SOP, guidelines, Policies and Matrix framework; - Liaise and work closely with various stakeholders to ensure smooth operational process; - Respond in...