Customer Support Executive
7 months ago
**Job Responsibility**:
- **Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)**:
- Guiding customers with Application functionalities
- Technical Skills (SQL skills) to achieve zero repeat request.
- **Assisting the Project Team with resolving certain technical functions in a timely manner.**:
- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.
- **Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.**:
- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.
- **Solving Customer’s technical issues in a timely manner and accordinglt SLA. ** Attending to change request by customers (Reports/Customization)
- **Positive customer experience (Increase customer satisfaction)**:
- Reducing complaints by customers (achieve zero repeat complaints)
- **Keeping up to date with statutory regulations and calculations for the following contries Primary (Malaysia and Singapore) & Secondary (Philippines and Hong Kong)**
**Job Requirement**
- Diploma/Degree in IT Related Studies
- 2 years experience in Customer service/ IT Application Suuport
- Basic SQL Scripting skills
- Good communication Skills
- Good interpersonal skills
- Experience in Customer service/ IT Application Suuport
- Advanced SQL Scripting skills added advantage
**Salary**: RM3,000.00 - RM4,500.00 per month
Application Question(s):
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