Customer Support Executive

3 weeks ago

Kuala Lumpur, Malaysia Link4 Full time

Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry.

**About the Role**

We are currently looking for a Customer Support Executive to help nurture our customers as they adopt e-Invoicing.

**The **role**:
Experience with online support forums and communities is a plus

**Responsibilities**Provide first-class customer support to both enterprise and small business end users.Onboard, train, and proactively drive product adoption.Foster an online community for Link4 customers.Determine the severity, frequency, and possible workarounds. Work with production and engineering as needed to assess.Document product changes, maintain, and improve online product support pages.Work with the product team to identify opportunities to improve Link4’s offering and reduce the number of support questions and issues.

**Requirements**:
**Requirements**:
1 or more years working directly with customers to resolve issues (support, technical account management or similar)-
Strong communication and collaboration skills, both within the immediate team and with other groupsStrong attention to detail and a sense of humourFamiliarity with support-ticketing systems

**Preferred Skills**Familiarity with Support platforms like Zoho Desk, Project Management tools like JIRA or other bug-tracking systemsPrior experience with startups, or a high level of flexibility and comfort in a loosely-structured environmentA background in coding, QA, or a similar technical interest is preferredExperience serving enterprise-level customers is a plus

**Benefits**:

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