Executive Call Centre/ Contact Centre

Job Highlights: - Close to LRT/MRT station - Start ASAP Job Responsibilities: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient, courteous...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

**Main Purpose of the Job**: To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures. - To assist Unit Head/Department Head on operation improvement project. Handling all projects that request by Unit Head or...

Scope of duty: 1. Manage and expand relationships with corporate clients and proactively identify further new business opportunities. 2. Develop a client-focused relationship to understand their needs so that proposed solutions address their issues. 3. Support sales and marketing activities organized by the company. 4. Making calls to potential clients...

Responsible for ensuring customer satisfaction in providing service information and inquiries, complaints, and feedback that are attended promptly in a professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible for ensuring customer satisfaction...

Requirements - Citizens of Malaysia - 20 years to 70 years old. - Good telephone conversation skill - Full training will be provided. - Education requirement - Minimum SPM but not compulsory. - Working hours from 9am to 6pm from Mon to Fri - Sat half day from 9am to 2pm. Sun off day. - Experience in Medical Industry especially ECP Product is a bonus but not...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

Directly report to the Section Head of.the Contact Centre Department (CCD) on the overall operation of the Contact Centre. - Review operation performance & provide new action/planning on a monthly & yearly basis. - Ensure the operation complies with internal policy and guidelines as well as BNM requirements. - Ensure staffs meet individual KRA and contribute...

Directly report to Section Head of Contact Centre Department (CCD) on overall operation of Contact Centre. - Review operation performance & provide new action/planning in monthly & yearly basis. - Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements. - Ensure staffs meet individual KRA and contribute to the...

**工作的主要目的：** 在系統增強、通話品質、整體工作流程方面改善聯絡中心部門的職能，並確保聯絡中心符合公司政策和程序。 **職位描述：** - 協助單位負責人/部門負責人進行營運改善專案。 處理單位負責人或部門負責人要求的所有項目的測試和實施。 -...

Attend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. - Good communication skills in English and Bahasa. - Mandarin/Tamil speaker is an advantage. - Open to SPM leavers, fresh grads, or even experienced customer service...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

**Branch Manager** Working Days : 6 days Location : Bangsar Nature of Business :Established TCM Healthcare centre RESPONSIBILITIES - To supervise daily running of the operation of the branch - Updating and monitoring of clinic appointment schedule - Monitoring of entire clinic's service quality, customer's feedback, special request and complaints (if...

Job Description: - Understand the Software Requirements Specifications and Design Documents - Preparing technical design specifications. - Backup and restore of database. - Any other tasks assigned by management. **Requirements**: - Degree in software engineering or computer science - Minimum of 1 -2 years of software development experience - Proficient...

**Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

**Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

Performing the daily accounting tasks relating to banking, accounts payable, accounts receivable, inventory, and preparing inter-company monthly reconciliation. - Handle full set accounts including preparation of management report. - Perform accounting-related entries into the accounting system. - Perform month-end reconciliation such as creditors, debtors &...

Description: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...

**Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

_**Contact Centre (UCC) / Care Crew - (**_**INTAKE ON 26th APR 2024)** - Training: 1 month (Hybrid) - Mon - Fri / 8.30am - 5.30pm - **Woking Hours: (Rotational Basis)**_ - Mon - Friday: 8am - 10pm - Sat, Sun & PH: 8am - 10pm - Must be willing to work shift rotation - **Working Location**:_ - Bangsar - **Basic Salary**:_ - RM 2500 - **Min Requirement**:_ -...