Associate Sales Support Specialist

3 weeks ago

Kuala Lumpur, Malaysia ServiceSource Full time

AtConcentrix, we strive to find and grow exceptional people like you.Our global staff have devoted their careers to ensuring every customerexperienceis exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.

Working atConcentrix,you will be a part of an engaging, energetic, and entrepreneurial work where you can reimaginethe boundaries of your career.Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Senior Sales Support Specialist to join our team. Today.

We are ServiceSource. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At ServiceSource, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At ServiceSource, you can truly Own Your Future

**You will**

Prepares quotes for contract renewal and RFP/RFI responses

Maintains quote documentation with accurate pricing and configurations

Ensures the integrity of client information maintained in the database systems

Updating and managing Excel spreadsheets

Dealing with external and internal queries in a professional, client orientated manner

Performs bookings (Purchase Order processing) and booking reconciliation

Performs QA self-check

Seeks counsel and guidance from more senior Sales Support staff and management, as needed

Prioritizes tasks to meet assigned deadlines, paying attention to details

Able to handle low priority escalation

Effectively utilize Knowledge Base Tool

Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Other duties, as assigned

**You Have**

One of following two qualification is expected:
Certificate, with a minimum of 2 -3 years of relevant working experience

Diploma/Degree, with 1 year of relevant working experience preferred

Basic knowledge in Microsoft packages (Word, Excel)

Possess effective verbal and written communication skills

Handle confidential information with complete integrity

Ability to work as a team-player

Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines

Ability to analyze and problem-solve to address low to moderate complexity in customer and/or client issues

Ability to focus on customer needs and communicate with higher level staff, as needed

Ability to work under pressure and tight deadlines with guidance from senior team members

Ability to follow scripts and/or processes according to contractual agreements

Ability to multi-task, prioritize, and manage time effectively

Ability to follow established procedures and practices

Aptitude to learn new technology and data

**Our Benefits and Perks**
- Group Term Life Insurance
- Group Health Insurance with coverage for dependents
- Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
- Employee Assistance Program
- Rewards and Recognition Program
- Learning and Development Program
- Fun & Diversity Employee Engagement

**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at ServiceSource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

**Virtual First and Remote Work**
ServiceSource is a
**Virtual First**company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required.

While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company.

**Other information**
- 5 days work week (Mon - Fri / regular working hours).
- KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

**If this sounds like an interesting opportunity, hit apply**

Unin

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