Application Support Specialist

2 weeks ago


Kuala Lumpur, Malaysia Kofax Full time

The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement. In the role of Technical Support Specialist you will be providing telephone and/or Web based support for Kofax products.

Key Responsibilities:

- Provide prompt and accurate feedback to customers.
- Effectively communicate complex technical issues to a broad range of customers and departments within Kofax, such as product management, software engineering, sales, and quality assurance.
- Mentor and provided advice to Associate Technical Support Specialist and other Technical Support Specialist as needed.
- Take issues elevated from Associate Technical Support Specialist as needed and directed by management.
- Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.
- Use approved protocol to communicate with Development engineers on the analysis of software issues.
- Elevate hot fix requests to support managers for processing based on approved protocol.
- Participate in regular support team meetings.
- Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.
- Prepare test systems for replication of user issues.

Required Experience
- A degree in computer science, computer information systems or related experience.
- A minimum of 2 to 5 years providing enterprise level technical support experience.
- Experience scripting in Visual Basic, Visual Basic.NET, and/or C#.NET
- Experience in Window and SQL Database experience
- Resourceful team player with strong interpersonal skills.
- Result-oriented with strong problem-solving skills

**Additional information (Please Read)**
- **Permanent 9pm to 6am (Mon to Fri)**:

- Work from home
- Support Kofax Total Management Solution

**_ Kofax, Inc. is an Equal Opportunity Employer, M/F/D/V_



  • Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full time

    Role SummaryBASSnet is a dynamic and innovative company that provides cutting-edge IT solutions to the maritime industry.We are seeking an Application Support Specialist to join our team. In this role, you will be responsible for providing expert-level technical support to our customers, ensuring that their applications are running smoothly and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time

    Job OverviewWe are seeking an experienced Application Support Specialist to join our team. This role is responsible for delivering business projects and managing enhancements in collaboration with internal and external parties.Key ResponsibilitiesRequirement Analysis: Ensure completeness of business & system requirementsSystem Integration Testing (SIT) and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Job Description:We are seeking a skilled and motivated Application Production Support Specialist to join our team in Cognizant Federal Territory of Kuala Lumpur, Malaysia.About the Role:This mid-senior level position is responsible for ensuring the smooth operation of mission-critical applications and systems by providing end-to-end support, troubleshooting,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    About the RoleAs an Application Support Specialist, you will be responsible for analyzing user requirements, preparing technical design and specifications, and evaluating technical solutions to application development problems.Responsibilities:Prepare and implement software test plans and conduct unit, integration, and system testingCode, test, debug,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

    HCLTech WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAbout the RoleHCL Technologies Malaysia SDN BHD is seeking a skilled and experienced Application Support Specialist to join our dynamic team in Kuala Lumpur. As an Application Support Specialist, you will play a crucial role in ensuring the seamless operation and optimization of our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    This job is for an Application Support Specialist who installs software, trains clients, and provides tech support. You might like this job because you can travel overseas and troubleshoot systems remotely.This role's main responsibilities are to be onsite for installation and maintenance of software applications for customers in order to streamline their...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

    About the RoleThe Application Support Specialist will play a crucial part in delivering total solutions to customers by providing technical support and sales support. This role requires strong technical knowledge and excellent communication skills.Key ResponsibilitiesDeliver technical support and sales support to customers and distributors.Collaborate with...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong, KL Working Days / Time : 8.30am - 5.30pm / Mon - Fri Job summary Responsibility - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product features. -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sun Life Full time

    Job OverviewSun Life is seeking an experienced Application Development and Support Specialist to join our team as an Assistant Manager, Application Services. The successful candidate will be responsible for the analysis, design, development, and implementation of IT Applications.Key ResponsibilitiesPerform feasibility study, analysis, and design with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UNIT4 NV Full time

    Job OverviewWe are currently seeking an Application Support Specialist to join our team in the Netherlands. The successful candidate will provide support to our customers on IT and Business Application related questions, using their problem-solving skills to resolve issues efficiently.The ideal candidate will be proactive in highlighting potential escalation...

  • Application support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

    Direct message the job poster from HTC Global ServicesRecruitment Specialist at HTC Global ServicesProvide L2 support for Core & Cards applications.Support and maintain applications hosted on Jboss or Weblogic servers.Work with Oracle, MSSQL, and MYSQL databases to ensure data integrity and performance.Utilize SQL and Shell Scripting for various support...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : Open for discussion Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...


  • Kuala Lumpur, Malaysia W Generation Full time

    Position : Application Support Specialist Salary : Open for discussion Location : Kepong, KL Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA, Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support for our Microsoft Windows-based applications.The ideal candidate will have strong knowledge of .NET and experience with Powershell scripting, MS-DOS, and MSSQL Server DB. Excellent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Paessler AG Full time

    We are looking for an Application Support Specialist to provide 2nd to 3rd level technical support to our customers. This position has a focus on the Asia Pacific Region and is based in Kuala Lumpur, Malaysia. Malaysian citizens and permanent residents only.YOUR TASKSAs part of the Global Technical Support team, you will provide our international customers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen group Full time

    The Wilhelmsen group is a global leader in maritime solutions, with a portfolio of over 450 vessels and a workforce of over 20,000 employees worldwide.We are seeking a highly skilled Senior Business Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and services to...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : Open for discussion Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Job SummaryWe are seeking an Application Support Team Lead to join our team in Southeast Asia. In this role, you will be responsible for managing and overseeing a team of application support specialists, providing technical support to users across the region for assigned applications, and ensuring the smooth operation of critical business applications.The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    AS400 Application Support Specialist Posting Date: 22 Jan 2025 | Close Date: 22 Apr 2025Position Title: AS400 Application Support SpecialistTenure: PermanentWorking Location: Kuala LumpurWorking Hour: StandardSalary: RM 13,000 – RM 15,000Job Responsibilities:Provide application support to various business users.Attend to business queries and requests...