Repair Specialist
6 months ago
**Responsibilities**:
- Fully responsible for post-sales complaint/inquiry handling.
- Work on repair of faulty instruments from local/overseas customers.
- Liaise with Product Specialist Department in case of product feature inquiry after sales.
- Maintain a complete log of queries/complaints from customers/distributors, and to build a reusable database for future query/complaint handling.
- Follow company’s job dispatching/assignment system/ServiceMax to prevent errors and delay from happening
- Train and groom team member(s) to be true Repair Specialists.
- Document all repair procedures step-by-step that can be replicated by anybody.
- Develop and keep updating detailed SOPs and make sure adherence to them
- Communicate with team member(s) and cross department, and amicably settle any frictions in an open-minded manner before they become serious issues.
**Requirements**:
- Diploma in Biomedical Engineering or Electrical Engineering.
- Proven related experience in ophthalmic medical device service / repair.
- Good communicator and patient
- Transport Allowance is provided
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- May I know how long is your notice period?
**Experience**:
- repair: 3 years (preferred)
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