Customer Support

Your Responsibilities: (What is this role all about? What are the expectations of the applicant?) Answer incoming calls in a timely manner  Resolving Client partner's challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).  Beyond First Call Resolution cases, escalate them to technical...

**JOB RESPONSIBILITIES** - Provide information to customers regarding Company’s services and products. - Guiding customers through corrective steps for the registration process. - Provide good quality service and support in a variety of areas. - Maintain a balance between company policy and customer benefit in decision-making. Handling issues in the best...

About ShawlForYouShawlForYou is a growing company that values innovation, creativity, and customer satisfaction. We are committed to delivering high-quality products and services that meet the needs of our customers.Job DescriptionThe Sales Admin will be responsible for handling customer inquiries, managing sales through various channels, and assisting in...

We are seeking a skilled Trade and Customs Support Associate to join our team at the Malaysia Distribution Centre. As an Impex Associate, you will support the execution of day-to-day import and export activities, ensuring compliance with global standards and regulations.Responsibilities:Administrate local import and export processes for commercial and...

**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information by using the right...

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...

Global specialist in calibration, Trescal provides a broad range of services for the test and measuring equipment market. Trescal is represented in 25 countries: Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Malaysia, Mexico, Morocco, Netherlands, Romania, Singapore, South Korea, Spain, Sweden, Switzerland,...

**Position: Enterprise Support (IT Support level 2) (US Market)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: - Resolve technical...

**Requirements** - Min SPM with credits (Bahasa Malaysia, Mathematics, and English) / Diploma or equivalent in the related field - Excellent in Bahasa Malaysia and Good in English - Min 1 year of working experience in related to Telesales/Sales/ Support/Customer Service will be an advantage - Fresh graduates encourage to apply - Be able to acquire new...

* Laman7 is expanding and we are looking for interns to join our team. As an intern at Laman7, you will have the opportunity to work in a team of marketers, designers and developers. You will be actively involved in designing websites for clients to help their brand stand out, and gain measurable results on their new website. Our seniors will provide you...

Job Title: IT Support Location: Shah Alam (Selangor) Job Summary: Key Responsibilities: - Complete accountability for managing software complaints and inquiries after sales. - Receive escalation of Cases from the Service Coordinator for software troubleshooting. - Issues with the company's software, database, operating system, and network will all be...

**_Job Description_** 1. Sales lead generation via online channels. 3. Tour operation follow up. 4. Execution of paper work (from quotation, reservation, payment follow up to invoicing). 5. After sales follow up. 6. Onsite visit when necessary. 7. Tour research and itinerary setup. **_ Requirements_** 1. Require Language(s) (write, read & speak) -...

**osition: IT Support level 2 ( Enterprise Support Analyst)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: RM 3500 - RM 4500 ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: - Resolve...

**Position: Enterprise Support Analyst ( IT Technical Support)** **Tenure: 2 years contract (Renewable basis)** **Salary: RM 2800 — RM 4100 (RM 500 Training allowance + RM 400 Shift allowance)** **Working Location: Shah Alam** **Working Hour: Night Shift (9pm - 6am) (Fixed Shift)** **Responsibilities**: - Resolve technical issues related to...

**IMMEDIATE HIRING IT SUPPORT JOB OPENING** We are open to all. We are challenging the engineering B2B norm. We offer a rewarding long-term career path. No experience is needed as training is provided. The digital manufacturing industry is growing in Malaysia, We are looking for your talents to take the next step in your career. Offices/positions are...

We are seeking an Operations Associate to join our team at Etherscan, a leading Blockchain services company.The ideal candidate will possess strong communication skills, experience with help desk software, and a passion for learning and growth.About the PositionThis role involves working closely with our users, analyzing their needs, and collaborating with...

We are seeking a skilled professional to join our team as a Field Service Engineer at STERIS Canada Corporation.About the Job:This role will involve performing a variety of routine and non-routine local service support assignments to ensure quality services delivered to customers timely.The successful candidate will manage service activities & revenues of...

Deliver technical support using documents procedures and available tools - Identify customers’ issues in time and resolve rapidly to ensure their satisfaction **Requirements**: - Bachelor Degree or at least a Diploma with relevant working experience - Willing to work on a 24/7 Shift - Familiar with telephonic decorum of customer care etiquette - Possess...

Deliver technical support using documents procedures and available tools - Identify customers’ issues in time and resolve rapidly to ensure their satisfaction **Requirements**: - Bachelor Degree or at least a Diploma with relevant working experience - Willing to work on a 24/7 Shift - Familiar with telephonic decorum of customer care etiquette - Possess...