Customer Support
5 months ago
**Requirements**
- Min SPM with credits (Bahasa Malaysia, Mathematics, and English) / Diploma or equivalent in the related field
- Excellent in Bahasa Malaysia and Good in English
- Min 1 year of working experience in related to Telesales/Sales/ Support/Customer Service will be an advantage
- Fresh graduates encourage to apply
- Be able to acquire new knowledge, skills and abilities quickly
- Have outstanding written and verbal communication skills
- Willingness to work flexible hours, including shifts that align with global market hours.
- Possess own transport to office at Setia Alam
**Responsibility**
- Engage with clients through live chat to address inquiries related to trading, account management, and platform functionality.
- Assist clients with technical issues related to trading platforms, account access, and order execution.
- Guide clients through troubleshooting steps and coordinate with technical teams for issue resolution.
- Support clients in managing their accounts, including deposits, withdrawals, and account verification processes.
- Collaborate with internal teams to address account-related concerns.
- Work collaboratively with internal departments to resolve complex client issues and escalations.
- Monitor and follow up on client inquiries to ensure timely resolution.
- Provide excellent service to potential and existing customers.
- Learn, develop understanding and competency of client products and offerings.
- To ensure good rapport and relationships with customers with the ability to influence and create immediate or progressive product needs.
- Must have a positive attitude and be willing to communicate with customers
**Benefits**
- EPF, SOCSO and Employee Insurance Scheme
- Good working environment
- Medical benefit
- Training provided
- Five(5) working days a week
- Annual salary increases
Pay: RM1,600.00 - RM2,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
Supplemental pay types:
- Overtime pay
Application Question(s):
- How old are you?
- Currently, in which area do you live?
-
Customer Support
5 months ago
Setia Alam, Malaysia Moshed Group of Companies Full time**Requirements** - Min SPM with credits (Bahasa Malaysia, Mathematics, and English) / Diploma or equivalent in the related field - Excellent in Bahasa Malaysia and Good in English - Min 1 year of working experience in related to Telesales/Sales/ Support/Customer Service will be an advantage - Fresh graduates encourage to apply - Be able to acquire new...
-
Account Customer Support Assistant
5 months ago
Setia Alam, Malaysia Warna Cemerlang Education Group Sdn Bhd Full timePerform general accounting such as invoicing and data entry. - Handle a full set of accounts and perform month-end closing in a timely manner - Maintain files and records for asset and statutory related documents. - Manage year end reports for audit & tax schedule/computation. - Perform filing and general administrative tasks including payroll and HR related...
-
Customer Support
5 months ago
Shah Alam, Malaysia VISIONCAR GLOBAL HOLIDAYS SDN BHD Full timeCUSTOMER SUPPORT - Help customers with questions and give customers information about a company’s or organisation’s services, products and policies. - Identify customer needs and ensure clear communication to related internal departments. - Strong phone contact handling skills and active listening. - Ability to multi-task, priorities, and manage time...
-
Customer Service Manager
5 months ago
Setia Alam, Malaysia OPENB TECHNOLOGY SDN BHD Full timeLead the customer service team, develop policies and procedures, monitor interactions and feedback, and resolve escalated issues to ensure excellent customer support. - Reach out to influencers via direct messages, and other communication channels to establish partnerships for advertising our products/services. - Managing the day-to-day customer enquiries,...
-
Travel - Customer Service
5 months ago
Setia Alam, Malaysia Holidaygogogo Tours Sdn Bhd Full time2. Research and network with reliable coach rental company for partnership. 3. To advise clients with booking flights or coach rental to their desired destinations and make necessary arrangements. 4. Execution of paper work (from quotation, reservation, payment follow up to invoicing). 5. After sales follow up. 6. Onsite visit when...
-
Temporary Customer Relation Executive
5 months ago
Setia Alam, Malaysia Human Capital Connection Sdn Bhd Full time**BE PART OF HCK PROPERTIES!** HCK Capital Group has grown into one of the country’s most prominent property developers with its niche concepts involving education, smart and green city elements, showcasing its ability to do the right thing and do things right, and differently. Within a short period of time, HCK as a listed entity has joined the league...
-
Customer Service Supervisor Setia Alam Office Hour
4 months ago
Setia Alam, Malaysia Tripfort M Sdn Bhd Full timeCustomer Service Supervisor will be responsible for oversee day to day operation of customer service team. Will manage workflow, provide guidance and support to customer service team. **RESPONSIBILITIES/TASKS**: - Managing the customer service support department's day to day fuctions. - Monitor and analyze customer service data, including customer...
-
Admin Customer Service
5 months ago
Setia Alam, Malaysia W Resources Sdn Bhd Full time5.5 working days (Monday - Saturday) **Job Highlights** - Entiltled overtime. - SOSCO & EPF provided. - Career Progression. - Yearly increments & bonuses will be provided based on KPI. - Attractive benefit package such as traning and travelling. **Job description** **Customer Service Responsibilities: - ** - Reply to customer messages through online...
-
Customer Service Support Admin
5 months ago
Shah Alam, Malaysia V-Series International Sdn Bhd Full time*Responsibilities:* Answering and responding to incoming lls, text - ssages, and emai from customers. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within time limits; expediting correction or adjustment; following up to...
-
Indoor Sales Support Setia Alam
5 months ago
Setia Alam, Malaysia Agensi pekerjaan ns shue sdn bhd Full timeJob Responsibility Be knowledgeable about the product Identify prospective customers, lead generation and conversion Maintain contact lists and follow up with customers to continue relationships Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Job Requirements High school/diploma/Degree. 2 years of sales...
-
Customer Support
5 months ago
Shah Alam, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full timeAttend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. **Allowances and Benefits** - Day shift RM 1 per hour - Afternoon shift RM 2 per hour - Transportation reimbursement RM11 a day - Free Parking Provided - Gym Provided - Free Coffee and Tea in Every...
-
Technical & Customer Support Specialist
5 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Technical & Customer Support Specialist
5 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Sales Support
7 months ago
Setia Alam, Malaysia Wisdom Management Services Sdn Bhd Full timeAttend to enquiries from existing clients. - Source for competitive insurance quotes, conduct comparative research, prepare and present solutions. - Arrange to issue cover notes and advice slips. - Monitor to ensure all insurance policies are renewed promptly and accurately. - To liaise with insurers, claim adjusters and other departments in respect of...
-
Customer Service Support
5 months ago
Shah Alam, Malaysia Lapasar.com Full time**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information by using the right...
-
Customer Service Support
5 months ago
Shah Alam, Malaysia Lapasar.com Full time**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information using the right...
-
Technical & Customer Support Specialist
5 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
QA Customer Support
5 months ago
Shah Alam, Malaysia AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.BHD. Full timeHandle customer complaints - Analyse product defects and justify findings - Recommend actions for improvements - Coordinate with internal departments as well as with customers - Work closely with all Departments especially production and sales - Required to travel overseas to meet customers located overseas when required - Customers are manufacturers of...
-
QA Customer Support
5 months ago
Shah Alam, Malaysia AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.BHD. Full timeTo manage and coordinate market investigation and explored business opportunity. - To coordinate customer service and establish good relationship with customer. - To manage and ensure Sales KPI achievable. - Communicate closely with customers and travel to overseas to meet customers when required. - Main market: i. Korea region ii. SEA region : Thai, Viet...
-
Customer Support Assistant
5 months ago
Shah Alam, Malaysia Merchantrade Asia Sdn Bhd Full timeAttending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...