Customer Service Manager
6 months ago
Lead the customer service team, develop policies and procedures, monitor interactions and feedback, and resolve escalated issues to ensure excellent customer support.
- Reach out to influencers via direct messages, and other communication channels to establish partnerships for advertising our products/services.
- Managing the day-to-day customer enquiries, feedback and complaints.
- Maintain good relationship with customers and transporters and constant liaison with sales team.
- Monitor and track influencer campaigns.
- **Requirements**:_
- Leadership and people management skill.
- Strong understanding of Customer Relationship Management (CRM) best practices.
- Proven experience in customer service management, preferably within a retail or online business environment, customer service roles.
- Able to perform with minimum supervision and independent.
- Excellent communication skills, both written and verbal.
- Fluency in English
Pay: RM3,000.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
- Weekend jobs
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
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