Technical & Customer Support Specialist
5 months ago
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities:
As a Technical & Customer Support Specialist, you will provide technical assistance and support to merchants and customers utilizing our payment gateway services. You will focus on learning and mastering the technical aspects of payment processing, troubleshooting basic technical issues, and assisting merchants with integration and configuration tasks under the guidance of senior team members.
- Assist in monitoring the performance and reliability of payment processing systems, identifying and reporting any anomalies or potential issues.
- Communicate with clients and merchants to gather information about reported issues, provide updates on ongoing investigations, and ensure timely resolution.
- Actively participate in team meetings, study case, training sessions, and knowledge-sharing initiatives to enhance technical skills and domain knowledge.
Pre-Requisites:
- Minimum of 1 year(s) of experience in a relevant field is required.
- Preferably with prior experience in technical support or customer service within the fintech or payment processing industry.
- Familiarity with payment processing systems, APIs, electronic transactions and web technologies is a plus.
- Familiarity with ticketing systems and CRM software.
- Strong troubleshooting and problem-solving skills.
- Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English languages).
- Capable of working independently and collaboratively in a dynamic work environment.
- Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.
- Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole.
- Fresh graduates are also encouraged to apply.
- Willingness to work in I-City.
Are you game?
-
Technical & Customer Support Specialist
5 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Asset Management Specialist
5 months ago
Shah Alam, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time**Job Description Summary**_ - Supports pre-sales and post sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules. - May serve as the customer contact on technical and service related questions. - Audits incoming and...
-
Technical & Customer Support Specialist
5 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Technical Sales Specialist
5 months ago
Shah Alam, Malaysia Everlife Analisa Resources Full time**Technical Sales Specialist**: - Responsibilities- End-to-end sales processes from marketing to selling technological and scientific products to the scientific laboratory customers including government labs, research and academic customers - As well as private industrial scientific laboratories with the objective of meeting and exceeding sales targets /...
-
Customer Support
5 months ago
Shah Alam, Malaysia Trescal (Malaysia) Sdn Bhd Full timeGlobal specialist in calibration, Trescal provides a broad range of services for the test and measuring equipment market. Trescal is represented in 25 countries: Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Malaysia, Mexico, Morocco, Netherlands, Romania, Singapore, South Korea, Spain, Sweden, Switzerland,...
-
Technician
5 months ago
Shah Alam, Malaysia KPJ SELANGOR SPECIALIST Full timeEngineering assistants ensure the administration and monitoring of technical and engineering files for projects, assignments, and quality matters. They assist engineers with their experiments, participate in site visits, and administer the collection of information. With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184 bedded...
-
Chargeman
5 months ago
Shah Alam, Malaysia AMP CORPORATION (M) SDN BHD Full timeAMCOP’s vision is to be Malaysia’s leading systems integrator providing services in telecommunication, computing and surveillance projects in the areas of maritime, aviation, defence & security. Since the initial formation of the company, AMCOP has geared the company and its employees to provide innovative, reliable and easy to maintain products tailored...
-
Sales & Technical Support Executive
5 months ago
Shah Alam, Malaysia JAPAN AIR FILTER MALAYSIA SDN. BHD. Full time**Overview**: **Key Responsibilities**: **1. Sales Support**: Collaborate with the sales team to provide technical expertise and support during customer meetings, product demonstrations, and sales presentations. **2. Product Demonstrations**: Conduct on-site technical product demonstrations for potential customers, highlighting key features, benefits, and...
-
Technologist
5 months ago
Shah Alam, Malaysia AMP CORPORATION (M) SDN BHD Full timeElectromechanical engineering technicians collaborate with electromechanical engineers in the development of electromechanical equipment. Electromechanical engineering technicians are responsible for building, installing, testing, monitoring, and maintaining the electromechanical equipment, circuits and systems. They test this by the use of test instruments...
-
Technical Support Manager, South Asia
5 months ago
Shah Alam, Malaysia Ingersoll Rand Full timeLocation: Shah Alam, 10, MY, 40200- Req ID: 7008**POSITION OBJECTIVE**: Follow standard work procedures, handing escalated customer issues, coordinating the development of the service team technical capability to maximize customer satisfaction, loyalty and retention to assure company business goals are achieved. **RESPONSIBILITIES**: - Ingersoll-Rand South...
-
Technical Content Specialist
4 days ago
Shah Alam, Selangor, Malaysia Talent Recruit Full timeAt Talent Recruit, we're seeking a skilled Technical Writer to join our team. As a key member of our content team, you will be responsible for creating high-quality technical documentation that meets the needs of our clients and their customers.Key Responsibilities:Review and update existing technical documentation, including user manuals and training...
-
IT Support
5 months ago
Shah Alam, Malaysia Talent Houz Full time**JOB** **DESCRIPTION** **Position Title **IT Support Specialist **Industry **Pump Manufacturer **Location **Seri Kembangan **Responsibilities**: - To provide the technical advice and support to end users regarding the use of computer hardware and software, perform routine instals, modify and make minor repairs to hardware and software systems. - To...
-
HR Solution Specialist
5 months ago
Shah Alam, Malaysia Agensi Pekerjaan JAC Sdn Bhd Full time**Position: HR Solution Specialist - Technical** **Tenure: Permanent** **Salary: up To RM 12K** **Working Hour: Standard** **Location: Shah Alam** **Responsibilities**: - Deploy, upgrade, and maintain global HR platforms like SAP HCM and SAP SuccessFactors. - Collaborate closely with Solution Architect, Product Owners, Business Analysts, and Developers...
-
Technical Sales Specialist
2 months ago
Shah Alam, Selangor, Malaysia Nala Groups Full timeJob Title: Technical Sales ConsultantCompany Background: Nala Groups is a leading supplier of laser marking equipment.Job Summary: We are seeking a highly motivated and experienced Technical Sales Consultant to join our team. As a Technical Sales Consultant, you will be responsible for identifying and engaging with potential customers, building strong...
-
Customer Care Specialist
5 months ago
Shah Alam, Malaysia Brandt International Sdn Bhd Full time**JOB DESCRIPTION**: - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions **Working Hours**: Follow US working hours and public holidays. Weekdays: 9am to 8pm. Weekends: 24/7. **Work Location**: Shah Alam, nearby UITM. **Work Arrangement**: Hybrid Model. **Shift Pattern**: 12 hours per...
-
Pharmacist
5 months ago
Shah Alam, Malaysia KPJ SELANGOR SPECIALIST Full timePharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and provide personalised support to patients. Pharmacists formulate and test medications in laboratories, and store, preserve, and distribute them. With 25 years in healthcare services,...
-
State Registered Nurse
5 months ago
Shah Alam, Malaysia KPJ SELANGOR SPECIALIST Full timeAt least 3 years of working experience in the related field. Required Skill(s): Strong interpersonal communication skills and knowledge of patient care. Preferably Junior Executive specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent. Work on shift duties. With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184...
-
Technical Sales Specialist
1 week ago
Shah Alam, Selangor, Malaysia Nala Groups Full time**About the Role**Nala Groups is seeking a skilled Technical Sales Consultant to join our team. As a Technical Sales Consultant, you will be responsible for identifying and engaging with potential customers to understand their needs and requirements.**Key Responsibilities**Closely follow up with potential clients provided by the company.Identify and engage...
-
Buggy Driver
5 months ago
Shah Alam, Malaysia KPJ SELANGOR SPECIALIST Full timeBus drivers operate buses or coaches, take fares, and look after passengers. With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184 bedded specialist hospital supported by more than 40 Specialists from diverse medical & surgical disciplines and by a wide range of cutting-edge medical equipment. Our pledge Care For Life, KPJ Selangor is...
-
Cook
5 months ago
Shah Alam, Malaysia KPJ SELANGOR SPECIALIST Full timecooks are culinary operatives who are able to prepare and present food, normally in domestic and institutional environments. With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184 bedded specialist hospital supported by more than 40 Specialists from diverse medical & surgical disciplines and by a wide range of cutting-edge medical...