Technical Support Manager, South Asia

6 months ago


Shah Alam, Malaysia Ingersoll Rand Full time

Location: Shah Alam, 10, MY, 40200- Req ID: 7008**POSITION OBJECTIVE**:
Follow standard work procedures, handing escalated customer issues, coordinating the development of the service team technical capability to maximize customer satisfaction, loyalty and retention to assure company business goals are achieved.

**RESPONSIBILITIES**:

- Ingersoll-Rand South Asia Technical Support manager is responsible in supporting BU’s compression system product which includes Centrifugal Compressor, Rotary Compressor, Dryer, Blower etc.
- Providing technical support for Field service team for the region in solving field issues, Includes machine commissioning.
- Collecting data and information from Field and raising product issue tickets in RMS system. Attending RMS review meeting to support improvement.
- Administrate the warranty claim for all product. Centrifugal, Rotary, Blower, Vacuum, Dryer etc.
- Conducting training and coaching to the service technician for Centrifugal, Rotary and Air system accessories product.
- Prepare the technical experience/Bulletin document etc. to share with technician.
- Providing parts identification and specification.
- Sustain Career Road Map in Developing Tech/Engineer Technical skill for Direct and Business partner
- Uphold and maintain IR Safety policy in the Region

**QUALIFICATIONS**:

- Education: Graduate with Bachelor or master degree
- 5+ years’ experience in technical work environment. Experience and ability to work effectively acting on own initiative with mínimal supervision requirement
- Effective communication skills, both written and verbal. Be able to prepare the training material and conduct technical training and coaching.
- Fluent in English Language. Fluent in Chinese is prefer.
- Able to travel to support South Asia Region
- Strong Interpersonal Skills, with ability to influence others at different levels. Self-motivation and ability to make and defend complex decisions.

**COMPETENCE REQUIREMENT**:

- In Leadership Competency: Good management capability
- In Functional Competency: Good trainer.



  • Shah Alam, Malaysia PPG Full time

    The Site IT Infrastructure Manager APAC South will manage on Site IT Support for PPG locations in the South Asia, Australia and New Zealand. As such you will manage on Site IT support for approximately 20 sites, and several retail outlets in Australia and 3000 IT users in 9 countries. Periodic travel, up to 25% during main points or important...

  • Category Manager

    6 months ago


    Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Category Manager** to be based in **Shah Alam, Selangor.** **Job Descriptions**: - Lead category development and devise category growth plan at zone level. Work closely with respective business manager and country marketing to...


  • Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Regional** **Category Manager** to be based in **Shah Alam, Selangor.** **Company Benefits**: - **13-month salary.**: - **2 months performance bonus.**: - **Normal working hours. Monday to Friday.** **Job Descriptions**: - Lead...


  • Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Regional** **Category Manager** to be based in **Shah Alam, Selangor.** **Company Benefits**: - **13-month salary.**: - **2 months performance bonus.**: - **Normal working hours. Monday to Friday.** **Job Descriptions**: - Lead...


  • Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Regional** **Category Manager** to be based in **Shah Alam, Selangor.** **Company Benefits**: - **13-month salary.**: - **3 months (Targeted Performance Bonus).**: - **Normal working hours. Monday to Friday (8.30am to...


  • Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Regional** **Category Manager** to be based in **Shah Alam, Selangor.** **Company Benefits**: - **13 month salary.**: - **2 months performance bonus.**: - **Hybrid working arrangements.**: - **Normal working hours. Monday to...

  • Category Manager

    6 months ago


    Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Category Manager** to be based in **Shah Alam, Selangor.** **Company Benefits**: - **13 month salary.**: - **2 months performance bonus.**: - **Hybrid working arrangements.**: - **Normal working hours. Monday to Friday.** **Job...

  • Category Manager

    6 months ago


    Shah Alam, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company background**: - Our client is an established multinational FMCG manufacturer. They are currently looking for a **Category Manager** to be based in **Shah Alam, Selangor.** **Company Benefits**: - **13 month salary.**: - **2 months performance bonus.**: - **Hybrid working arrangements.**: - **Normal working hours. Monday to Friday.** **Job...

  • Sales & Marketing

    6 months ago


    Shah Alam, Malaysia Panellite Marketing Sdn Bhd Full time

    Our company was incorporated on the 2nd February 2000 and engaged in manufacturing of wide range of architectural products. Due to our future expansion and able to take up a bigger project in South East and East Asia market. In year 2005, Panellite engage in manufacturing, trading & marketing of wide range of architectural products under the brand name of...

  • Sales Manager

    6 months ago


    Shah Alam, Malaysia AP SLENSA SDN BHD Full time

    **JOB RESPONSIBILITIES**: - Responsible for achieving set sales targets and the management of the existing coffee products range. - Formulate a strategy for promoting new products and opening new markets. - Participates in planning the marketing activities of his or her areas of responsibility and is responsible for their execution. - To build good...

  • Asia Pacific Paralegal

    6 months ago


    Shah Alam, Malaysia Azelis Full time

    Azelis Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in over 63 countries across the globe. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of...

  • Customer Support

    6 months ago


    Shah Alam, Malaysia Trescal (Malaysia) Sdn Bhd Full time

    Global specialist in calibration, Trescal provides a broad range of services for the test and measuring equipment market. Trescal is represented in 25 countries: Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Malaysia, Mexico, Morocco, Netherlands, Romania, Singapore, South Korea, Spain, Sweden, Switzerland,...

  • Sales Leader, Vacuum

    6 months ago


    Shah Alam, Malaysia Ingersoll Rand Full time

    Location: Shah Alam, 10, MY, 40200- Req ID: 7964**Responsibilities**: - **Business Operation**: - Delivers and exceeds the operating plan for South East Asia in term of Orders, Sales, Operating Earnings and other key financial and operational metrics. - **Sales Operation**: - Drives day to day sales activities focus on Vacuum products and lead Commercial...


  • Shah Alam, Malaysia AG Staffing Malaysia Full time

    1. Responsible for the development of local air freight clients in Malaysia and Singapore. 2. Assist in coordinating air freight business solutions for clients in Thailand, Indonesia, Vietnam and other South East Asia countries. 3. Promote services to existing or potential clients which target to expand customer database to increase sales revenue. 4. Develop...

  • Service Technician

    6 months ago


    Shah Alam, Malaysia Rexroth Full time

    Company Description **Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. **At Bosch, we develop, examine and enhance new systems,...


  • Shah Alam, Malaysia JAPAN AIR FILTER MALAYSIA SDN. BHD. Full time

    **Overview**: **Key Responsibilities**: **1. Sales Support**: Collaborate with the sales team to provide technical expertise and support during customer meetings, product demonstrations, and sales presentations. **2. Product Demonstrations**: Conduct on-site technical product demonstrations for potential customers, highlighting key features, benefits, and...


  • Shah Alam, Malaysia Hatio Sea Sdn Bhd Full time

    Hatio is an innovative technology company based in Seoul, South Korea, with a vision to be the innovation leader in the logistics industry in South East Asia. The company aims to create practical innovation implemented in South East Asia and become a successful local technology provider case study in the region. With a track record in working with major...


  • Shah Alam, Malaysia CapTalent Consulting Full time

    Captalent Consulting is an established human capital solutions company providing a range of services that enhances the human capital value of its clients. We are currently looking to fill the following position for our client, a leading logistics MNC in Shah Alam, Selangor providing freight forwarding, Cross-Border, e-Commerce, Custom Brokerage, Project...

  • Sales Manager

    6 months ago


    Shah Alam, Malaysia Career Channel Executive Search Full time

    1. Responsible for the development of local air freight clients in Malaysia and Singapore. 2. Assist in coordinating air freight business solutions for clients in Thailand, Indonesia, Vietnam and other South East Asia countries. 3. Promote services to existing or potential clients which target to expand customer database to increase sales revenue. 4. Develop...

  • Sales Manager

    6 months ago


    Shah Alam, Malaysia Career Channel Executive Search Full time

    1. Responsible for the development of local air freight clients in Malaysia and Singapore. 2. Assist in coordinating air freight business solutions for clients in Thailand, Indonesia, Vietnam and other South East Asia countries. 3. Promote services to existing or potential clients which target to expand customer database to increase sales revenue. 4. Develop...