
Customer Service Support Admin
6 months ago
*Responsibilities:*
Answering and responding to incoming
lls, text
- ssages, and emai
from customers.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within time limits; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analysing customer needs.
- Maintain accurate records of customer interactions and transactions.
- Follow up with clients to ensure that issues are resolved to their satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Provide administrative assistance to Technical Support department.
- Other ad hoc administration and customer service tasks as required. *Skills/Experience:*
- Diploma or Bachelor's degree in a relevant field.
- Exceptional customer service skills
- Intermediate / Advanced knowledge of Microsoft Office, Microsoft Excel, Microsoft PowerPoints
- Strong communication skills
- Friendly, positive and enthusiastic approach to work
- High degree of attention to detail and accuracy
- Good organizational and time-management skills.
- Willingness to work under pressure and meet tight deadlines.
- Experience working with customer support. Pay: RM2,200.00 - RM4,000.00 per month Schedule:
- Monday to Friday
-
Customer Service
6 months ago
Shah Alam, Malaysia Worldtree Property Full time**Job Title: Customer Service & Admin Assistant - Worldtree Property** Location: Shah Alam Type: Full-time Working Hours: Mon to Fri 9am - 6pm Sat 9am - 1pm **Salary**: RM1,500 Monthly, (competitive compensation package) **Job Description**: Join our dynamic property team as a Cold Calling Agent and play a crucial role in expanding our market reach....
-
Customer Service Admin
6 months ago
Shah Alam, Malaysia GAINS Education Group Sdn Bhd Full timeCustomer Service Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Submit documentation to immigration and other related authorities - Keeping...
-
Admin Assistant
6 months ago
Shah Alam, Malaysia Rentokil Initial Full timeWe are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a...
-
Admin Assistant
6 months ago
Shah Alam, Malaysia Rentokil Initial Full timeWe are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a...
-
Sales Support/ Sales Admin Coordinator in Bukit
6 months ago
Shah Alam, Malaysia Polymorph Recruitment Full timeOur Client is No.1 Fleet Management System brand in Taiwan that include great service process, software solutions, hardware, and cloud server, and they bring all these experiences here to help fleets in Malaysia become more efficient and productive. Our Client was established in 2004 in Taiwan and specialize in Fleet Management System. The business motto of...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia HLK (Chain-Store) Sdn. Bhd. Full time**Responsibilities: - ****: - To assist for all operational matters pertaining to CRM Department. - Handle stock and service set from all branches. - Inform & update customer for the service set status & readiness. - Assist CRM Executive compiling proof of non-conformance product to supplier. - Liaise closely with inter-department to ensure consistent high...
-
Customer Service Support
6 months ago
Shah Alam, Malaysia Lapasar.com Full time**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information by using the right...
-
Customer Service Support
6 months ago
Shah Alam, Malaysia Lapasar.com Full time**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information using the right...
-
Admin Customer Service
6 months ago
Shah Alam, Malaysia ARMILA GROUP SDN BHD Full timeResponsibilities: - provide daily general administrative support to ensure the smooth running of day-to-day office and business operations activities - To attend to all customer fulfillments after-sales closed - Reply comment and enquiries from online platform like Tiktok, IG, FB etc. - Check for any complain, replacement and return parcel request by...
-
Admin Exec
1 month ago
Shah Alam, Malaysia Emec scientific Full timeAdmin Executive Small but growing manufacturing and servicing company in Subang Bestari, Shah Alam is looking for admin executive. Monday – Friday, 830am-530pm. Renumeration RM1,800-2,200 Roles and Responsibilities: Assist Admin Manager Assist with scheduling meetings Assist with accounts (bookkeeping – Assist in preparing quotation, purchase order,...
-
Executive, Corporate Service Support
6 months ago
Shah Alam, Malaysia TÜV SÜD (Malaysia) Sdn Bhd Full time**Tasks** - ** Key Responsibilities**: - Handles expenses claims, travel arrangement and errands for General Manager - Answering, and screening incoming calls - Maintain proper filling system and proper record keeping of information - Handling the office improvement projects, planning and implementing office systems, layouts and office policies - Plans and...
-
Service, Admin Executive
6 months ago
Shah Alam, Malaysia Khind Malaysia Full timeService, Admin Executive is a key role responsible for providing essential administrative and operational support to ensure the smooth functioning of the organization. This position involves a combination of administrative tasks, customer service, and coordination with various departments. **Roles & Responsibilities**: - Assisting senior to manage daily...
-
Sales Support
6 months ago
Shah Alam, Malaysia Bcb Development Sdn Bhd Full timeJob Resposibilities: - Generate sales leads - Identify and assess customers’ needs to achieve sales and post sales service - Build sustainable relationships and trust with customer through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales...
-
Admin Customer Service
6 months ago
Setia Alam, Malaysia Rosierra Global Sdn Bhd Full timeList-ID: 103552374Today 15:30 **Job Description**: - Kami dari syarikat Rosierra Global Sdn Bhd merupakan syarikat bumiputera yang telah beroperasi sejak tahun 2017 lagi. Kami menjalankan pelbagai perniagaan secara online seperti produk kesihatan untuk wanita hamil dan wanita menyusukan anak, produk kecantikan dan pelbagai lagi. Kami sedang mencari calon...
-
Service Admin/coordinator
6 months ago
Shah Alam, Malaysia AG Staffing Malaysia Full timeTo be responsible for working with service team to prepare Quotation and Service Department relevant documents. - Coordinate with customer, provide information to answer enquiry about Spare Part & Services from customer - Timely prepare Quotation Request to Supplier/Factory base on Service Team or Customer inquiry. - Issue Purchase Order to Factory once...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Recruit Express Service Sdn Bhd Full timeHandling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic issues that they...
-
HR & Admin Assistant
6 months ago
Shah Alam, Malaysia MK Containers Global Sdn Bhd Full time**HR & Admin Assistant** Our company is a leading logistics provider specializing in shipping container trading and fabrication. We offer a range of services to customers around the world, including transportation, logistics, and custom container solutions. We are committed to delivering exceptional customer service and ensuring that our clients' needs are...
-
Service Sales Support
6 months ago
Shah Alam, Malaysia ABS Engineering & Trading Sdn Bhd Full timeTo receive and **review service requests **from the sales team for the accuracy and completeness. - To process service requests by **cross-referencing customer service agreements** and **purchase orders** to ensure compliance and adherence to contractual obligations. - To serve as a primary point of contact between the sales team and service team - To input...
-
General Admin
6 months ago
Shah Alam, Malaysia Leef Trading Sdn Bhd Full timeGeneral admin in sales, operations, and HR plays a crucial role in ensuring smooth and efficient operations across these departments, providing support to various teams and contributing to the overall success of the organization. **Sales**: - Assist in managing sales documentation, such as contracts, agreements, quotations and Invoices. - Coordinate with...
-
Customer Support
3 weeks ago
Shah Alam, Malaysia IT Business Solutions Sdn Bhd Full timeYour Responsibilities: (What is this role all about? What are the expectations of the applicant?) Answer incoming calls in a timely manner Resolving Celcomdigi partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution). Beyond First Call Resolution cases, escalate them to...