Admin Customer Service

5 months ago


Shah Alam, Malaysia ARMILA GROUP SDN BHD Full time

Responsibilities:

- provide daily general administrative support to ensure the smooth running of day-to-day office and business operations activities
- To attend to all customer fulfillments after-sales closed
- Reply comment and enquiries from online platform like Tiktok, IG, FB etc.
- Check for any complain, replacement and return parcel request by customer or from any other issue.
- Organize, develop and maintain a proper customer data system
- Assist to track the leads and follow up with required documents and tasks
- General function & other ad-hoc duties as assigned
- Handle inquiries, quotation, and order processing
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.

Key Requirements
- Diploma or equivalent
- Detail-oriented with strong analytical and problem-solving skills.
- Strong organizational and administrative skills
- Energetic, enthusiastic and have a passion for great efficiency
- Excellent communication skills:
Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Professional development
- Work from home

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (preferred)


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