IT Support
4 weeks ago
Job Title: IT Support
Location: Shah Alam (Selangor)
Job Summary:
Key Responsibilities:
- Complete accountability for managing software complaints and inquiries after sales.
- Receive escalation of Cases from the Service Coordinator for software troubleshooting.
- Issues with the company's software, database, operating system, and network will all be handled collaboratively.
- Key in the details of customer escalation into Service Max.
- Liaise with the product specialist department in case of product feature inquiries after sales.
- To maintain a history log of queries/complaints from customers/distributors, and to build a reusable database for future query/complaint handling.
- Determine the need for software troubleshooting training by conducting interviews with distributors.
- Schedule training based on the skill level of the participants.
Job Requirements:
Bachelor's degree in Computer Science/Engineering.
Minimum 3 years of relevant experience.
Strong interpersonal and communication skills.
Pay: RM4,500.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
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