Service Advisor

2 weeks ago


Rawang, Malaysia TAN CHONG EKSPRES AUTO SERVIS SDN BHD Full time

Responsibilities: - Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc. - Promote products and services confidently - Writing service orders and description of problems and repairs - Work closely with Technician to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time - Test drive vehicles to confirm service repairs - Handling customers complaint - Maintaining good housekeeping standards and orderly administration work - Any additional job assigned by superior
AFTER-SALES SERVICES DIVISION Despite the challenges in the macro-economic environment in FY2017, the After-Sales Service Division was still able to grow its revenue by 12%. One of the main reasons for this achievement was due to our mid-term strategies to invest into our Body & Paint network expansion, continuous facilities improvements, development of our human capital, establishing exciting promotions and upgrading of service network facilities; all of which have yielded positive results. Another factor that contributed to positive results is the expansion of our products offerings such as vehicle accessories which were well received and accepted by customers. SERVICE FOCUS In addition, our keen focus initiatives in delivering excellent service experience have borne fruits as we jumped 3 spots to rank in 4th position in 2017's Customer Service Index by J.D. Power Malaysia Customer Service Index Study. SERVICE COVERAGE Moving forward, we will continue with our strategy to enhance our after-sales service network which comprises of a total of 72 centres. Of the 72 centres, 63 are service centres and 9 are body & paint centres. It is worthwhile to mention that a good number of our service centres are authorised service centres for Nissan, INFINITI, Renault and Bison vehicles. This has helped to broaden our customer-base and these brands are supported by leveraging on a nationwide after-sales service network backed by experienced technical staff.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



  • Rawang, Selangor, Malaysia Watson's Personal Care Stores Full time

    We're on the hunt for a Retail Beauty Advisor to join our dynamic team at Watsons Personal Care Stores.About the Role:Deliver outstanding customer service and build rapport with customers.Recommend skincare solutions and provide expert advice.Contribute to achieving sales targets and driving business growth.Maintain accurate records and reports.Apart from...


  • Rawang, Malaysia PerabotKini Full time

    Do you dream of working in a company that is leading the industry and substantially growth in the market? We are looking for an outgoing and customer-oriented **Sales Advisor** to drive sales and ensure that customers have a pleasant and seamless experience with _**Perabot Kini**_. You should be able to identify customers’ needs and recommend products...

  • Service Advisor

    3 weeks ago


    Rawang, Malaysia Proton Rawang 4S Centre Full time

    1. Responsible for serving, managing and retaining customer. 2. Ensure all customer cases are attended and delivered as promised. 3. Ensure monthly sales and Customer Satisfaction Index target are achieved. 4. Execute & implement any Job assignment & instruction given by Superior. **Job Types**: Full-time, Permanent Pay: RM2,000.00 - RM2,300.00 per...


  • Rawang, Malaysia EDARAN TAN CHONG MOTOR (TENGAH) SDN BHD Full time

    Company Overview: Join NISSAN, your local Nissan dealership! We're all about great cars and great service. No experience? No problem! We'll train you and even offer medical benefits. NISSAN 是您当地的日产经销商,专注于提供优质汽车和服务。我们提供培训和医疗福利,无需经验。 Position Overview: We need friendly people...


  • Rawang, Malaysia EDARAN TAN CHONG MOTOR Full time

    Company Overview: Join NISSAN, your local Nissan dealership! We're all about great cars and great service. No experience? No problem! We'll train you and even offer medical benefits. NISSAN 是您当地的日产经销商,专注于提供优质汽车和服务。我们提供培训和医疗福利,无需经验。 Position Overview: We need friendly people...

  • Sales Advisor

    3 weeks ago


    Rawang, Malaysia Proton Rawang 4S Centre Full time

    Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and...

  • Sales Advisor

    6 days ago


    Rawang, Malaysia Proton Rawang 4S Centre Full time

    Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and...

  • Sales Advisor

    3 weeks ago


    Rawang, Malaysia Proton Rawang 4S Centre Full time

    Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and...

  • Sales Advisor

    2 days ago


    Rawang, Malaysia Edaran Tan Chong Motor Sdn Bhd Full time

    **Responsibilities**: - Promote and drive sales of new vehicles/car - Participate in road shows, sales activities, and launching events - Manage the daily sales prospecting - Comply with the company’s guidelines and procedures - Provide a consistently high level and memorable customer service - Achieve individual sales target and contribute to the branch...


  • Rawang, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Experience in health/retail pharmacy industry will be an added advantage. - Pleasant personality with a strong drive and excellent in communication skills. - A passion for promoting health and wellbeing. - Able to work on retail hours (includes weekends and public holidays). - Full-Time positions are available. **Responsibility** -...


  • Rawang, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Experience in health/retail pharmacy industry will be an added advantage. - Pleasant personality with a strong drive and excellent in communication skills. - A passion for promoting health and wellbeing. - Able to work on retail hours (includes weekends and public holidays). - Full-Time positions are available. **Responsibility** -...


  • Rawang, Malaysia Siti Khadijah Apparel Sdn Bhd Full time

    **Special Requirement**: - PC Literate - Good in Customer Service - Good in communication skills - Able to work on Public Holiday - Experience on Retail Industry **Specific Duties To Be Performed**: - Serve customer - Ensure cleanliness or housekeeping - Arrange product accordingly - Manage daily report - Stock check - Manage retail...


  • Rawang, Selangor, Malaysia FAAR Global Solutions Full time

    Customer Success Manager (Research & Thesis)Thrive Faculty Sdn Bhd is a dynamic Academic Writing & Consulting company committed to enhance the excellence of Master's and PhD students across Southeast Asia by 2025, and expanding to the wider Asian region by 2030. We are seeking an experienced and dynamic Customer Success Manager (Research & Thesis) to deliver...


  • Rawang, Malaysia MM EXCELLENT (M) SDN BHD Full time

    Livestock advisors provide complex specialist advice to farmers and livestock breeders to ensure that their business and production is optimized. The duties of a beef farmer may include feeding, administering medication, maintaining facilities, monitoring the herd for signs of illness, assisting with calving, performing artificial insemination, and...