Refund Officer

6 months ago

Bayan Lepas, Malaysia AirAsia Full time

Monitor, evaluate, investigate, and respond to disputes received by various bank
- To determine whether to accept or reject the dispute
- Prepare evidence for chargeback re-presentment to the bank
- Effectively resolve all disputes in an accurate and timely manner
- To maintain proper records for the chargeback handling
- To perform necessary checking, verification, and investigation for all dispute cases

Qualifications:

- Bachelor's Degree or Higher in Finance, or a related field
- Good communication, interpersonal and problem-solving skills
- Good command of English spoken and written, able to communicate
- Able to work under pressure
- Able to start work immediately
- Fresh Grad or 1/2 years experience handling credit card chargeback disputes
- 7Having a background in Visa/Master card association chargeback handling cycle is an added advantage

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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