Refund Officer

3 weeks ago

Bayan Lepas, Malaysia AirAsia Full time

Determine if guest is entitled to refund based on the company’s terms and conditions and guidelines
- To communicate with guest and internal departments for refund related requests
- Executing pre-refund processes to support Finance Department
- Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both SkySpeed and CSM system based on refund request
- Escalate case to Finance via CSM for refund process
- Business days (6 Calendar Weeks) and notify guest if the refund has been rejected
- Open/close flight if necessary in Skyport (Example, close flown flight for airport tax refund process)
- Ensuring that the operations schedules properly as designed by Duty Executive
- Creating an encouraging work environment
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
- To assist on cases pertaining to reservations from COO, CEO Department, Customer Happiness, Guest Services and other departments who uses SkySpeed / Skyport system
- To ensure all tasks and transactions are done as accordance to RVT’s Operations Manual (S.O.P) and/or AirAsia’s terms and conditions
- To improve the operational systems, processes and policies in support of RVT’s tasks and functions specifically, support better management reporting, information flow between Stations, RRC, Preflight, Sales Offices, Ground Operations, Finance, IT and management
- Review and propose revision on SOPs in line with the airline country regulations
- Work closely with Customer Happiness team of different countries on refund cases and refund policies

**Requirements**:

- Good command in English both verbal and written
- Able to communicate well with all levels of stakeholders
- Knowledge in accounting is an added advantage
- Developed the skill of able to detect abnormalities within a process or organization and highlighting them to drive for improvements
- Fresh graduates are welcome to apply
- Available for 6 months contract position

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

  • Refund Officer

    4 weeks ago

    Bayan Lepas, Malaysia AirAsia Full time

    Determine if guest is entitled to refund based on the company’s terms and conditions and guidelines - To communicate with guest and internal departments for refund related requests - Executing pre-refund processes to support Finance Department - Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both SkySpeed and CSM...

  • Refund Officer

    2 weeks ago

    Bayan Lepas, Malaysia AirAsia Full time

    Determine if guest is entitled to refund based on the company's terms and conditions and guidelines To communicate with guest and internal departments for refund related requests Executing prerefund processes to support Finance Department Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both SkySpeed and CSM system...

  • Refund Officer

    2 weeks ago

    Bayan Lepas, Malaysia AirAsia Full time

    Monitor, evaluate, investigate, and respond to disputes received by various bank - To determine whether to accept or reject the dispute - Prepare evidence for chargeback re-presentment to the bank - Effectively resolve all disputes in an accurate and timely manner - To maintain proper records for the chargeback handling - To perform necessary checking,...

  • Front Office Manager

    2 weeks ago

    Bayan Lepas, Malaysia LIFEWORK HR SERVICES SDN BHD Full time

    Job Description To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard Main Duties & Responsibilities: Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year....

  • Ecommerce Executive

    2 weeks ago

    Bayan Lepas, Malaysia TEEMI Sdn Bhd Full time

    **Immediate Hiring Batu Maung** **Requirements**: - Solid communication skills in Mandarin, English and Bahasa Malaysia. - Ability to adapt to a fast-changing environment. - Proactively seek for solutions until issues are resolved. - Must be able to work overtime on eCommerce festive seasons such as 9.9, 11.11 & 12.12. - Team Player, able to work in a...

  • Ecommerce Executive

    5 days ago

    Bayan Lepas, Malaysia TEEMI Full time

    **Immediate Hiring in Batu Maung** **Requirements**: - Solid communication skills in 3 main languages (EN, BM & CN). - Ability to adapt to a fast-changing environment. - Proactively seek for solutions until issues are resolved. - Must be able to work overtime on eCommerce festive seasons such as 9.9, 11.11 & 12.12. - Team Player, able to work in a team....

  • Ecommerce Executive

    3 weeks ago

    Bayan Lepas, Malaysia TEEMI Full time

    **Immediate Hiring in Batu Maung** **Requirements**: - Solid communication skills in 3 main languages (EN, CN & BM). - Ability to adapt to a fast-changing environment. - Proactively seek for solutions until issues are resolved. - Must be able to work overtime on eCommerce festive seasons such as 9.9, 11.11 & 12.12. - Team Player, able to work in a team....

  • Accountant (Accounts Payable)

    4 weeks ago

    Bayan Lepas, Malaysia WorldFish Full time

    **About WorldFish** “WorldFish is a leading international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy, and knowledge to enable equitable and inclusive...

  • Accountant (Accounts Payable)

    2 weeks ago

    Bayan Lepas, Malaysia WorldFish Full time

    About WorldFish"WorldFish is a leading international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy, and knowledge to enable equitable and inclusive impact for...

  • Junior Order-to-cash Accountant

    4 weeks ago

    Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Order to Cash Accountant where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive,...

  • Junior Order-to-cash Accountant

    2 weeks ago

    Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Order to Cash Accountant where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive,...