Host/front Office

3 weeks ago

Kuala Lumpur, Malaysia Ormond Group Sdn Bhd Full time

**Host / Front Office - The Chow Kit Hotel**

What Will You Do?

You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea of how we see the role;
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.

Who Must You Be?

The ideal incumbent doesn’t need to come from the hospitality or service industry, it’s not about a skill set but it’s all about the kind of person you are. You are someone that is in the know, a tastemaker, someone knows where to go and what to do on every day and night of the week. You must be curious about what’s going on around you and must have a genuine love for interacting and inspiring people. And yes, you must be active on social media.
- You have previous experience in a customer-focused industry.
- You have a positive attitude and good communication skills.
- You are committed to delivering a high level of customer service.
- You execute - you get things done.
- You’re a natural host and can make guests and team members feel at home in our hotel.
- Service at heart is what you do - you're imaginative when it comes to creating experiences.
- Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
- You have an excellent grooming standard.
- You are calm, efficient, and organized with great attention to detail.
- You have the ability to multi-task while maintaining a positive attitude when working with Guest.
- You are able to carry yourself in a professional manner with an emphasis on hospitality and guest service.
- You are able work on your own and as part of a team.
- You are a social media savvy.
- You have exceptional communication skills with great command of English (verbal and writing).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
- Had speech, drama or performance training.
- Have worked as stewardesses, promoters, hostesses.
- Have done volunteer work.
- Conflict resolution experience.

**Benefits**:

- Clinic - Unlimited
- Hospitalisation - 75k including spouse and up to 5 children.
- OT + EPF + SOCSO
- Quarterly bonus
- Location is 4 minutes walk to LRT Jalan Sultan Ismail

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Front Office/Reception/Host: 1 year (preferred)

**Language**:

- English/Other languages (preferred)

  • Host/front Office

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ormond Group Sdn Bhd Full time

    Host / Front Office - The Chow Kit HotelWhat Will You Do?You'll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We're not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea of how we see the...

  • Host / Front Office

    1 week ago

    Kuala Lumpur, Malaysia Ormond Group Sdn Bhd Full time

    What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea of how we see the role; - Achieve positive outcomes...

  • Asstmgr-front Office I

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24053936 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • House Host or Front Office Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

    Summary Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt House Kuala Lumpur, Mont Kiara - is the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont’ Kiara, an affluent suburb...

  • AsstMgr-Front Office

    1 month ago

    Kuala Lumpur, Malaysia Marriott International Full time

    Job Number 24091394Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising...

  • Front Office Manager

    6 days ago

    Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

    **Job title : Front Office Manager** **Department : Rooms Division** **Report to : General Manager, Else KL (GF Land Sdn. Bhd.)** **SUMMARY OF THIS ROLE**: **About Us**: Locally-rooted but globally-connected, the ELSE brand is conceptualised as a modern-day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture,...

  • AsstMgr-Front Office

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff...

  • AsstMgr-Front Office

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff...

  • Live Host

    7 days ago

    Kuala Lumpur, Malaysia PBISB Full time

    1. Live Hosting via TikTok to sell clothing products I.e. Telekung. 2. Update and maintain company TikTok account by posting videos and pictures related to products in company TikTok account on daily basis. 3. Good communication skills and can talk in front of camera. 4. Good personality and appearance. 5. Can manage normal office administration if...

  • Front Office Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    To achieve a maximum occupancy and average rate at all times. - To oversee day-to-day operations, ensuring a high standard of customer relations service within the front office. - Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets. - To coordinate closely on room availability with the sales dept. - Adhere to...

  • Live Host

    3 weeks ago

    Kuala Lumpur, Malaysia IPAO MANAGEMENT SDN BHD Full time

    **Requirements**: - Fresh graduate are encouraged to apply - Training will be provided - Having experience in doing live host or counter sales representative will be added advantage - Fluent in Mandarin, English and Bahasa Malaysia - Able to do live hosting and also not camera shy person **Responsibility**: - Conduct live social media hosting. - Plan and...

  • Front Office Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    To achieve a maximum occupancy and average rate at all times. To oversee daytoday operations, ensuring a high standard of customer relations service within the front office. Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets. To coordinate closely on room availability with the sales dept. Adhere to company...

  • Front Office Manager

    2 months ago

    Kuala Lumpur, Malaysia Novotel Kuala Lumpur City Centre Full time

    **Job Description**: This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard

  • Front Office Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Manhattan Group Full time

    **Cambodia** We are a seeking an experienced **Front Office Manager** to lead the entire front office operation of a luxury property in **Cambodia.** **Role and Responsibilities**: - Utilising your extensive background in managing large-scale operations with 500+ rooms. - Expertly navigating Opera to optimise efficiency in guest check-ins, check-outs, and...

  • Front Office Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Novotel Kuala Lumpur City Centre Full time

    Job Description:This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard

  • Front Office Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23208148 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Front Office Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24083919 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Mgr-front Office

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23209630 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Kuala Lumpur, 168 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24087641 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24082601 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...