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Retail Executive

6 months ago

Kuala Lumpur, Malaysia AGENSI PEKERJAAN CAREERMASTER SDN BHD Full time

JOB RESPONSIBILITIES: PART 1: OPERATIONS OF THE RETAIL STORE 1. To perform and follow closely on all the Standard Operations Procedure in the retail store,especially the Opening and Closing of the store. 2. To ensure the store operates efficiently and effectively align with the brand’s standard 3. To maintain an excellent level of the presentation of the shop 4. To monitor the inventory and keep the stock level at optimum 5. Multi tasked
- to have the ability to priorities and juggle a number of tasks at once PART 2: CUSTOMER SERVICE 1. Build meaningful stories and relationship with all people as according to Storiiu fundamentals. 2. Attitude and mental direction on customer service a. Attend and greet all walk-in customers. b. Provide prompt, helpful and courteous service to customers at all time 3. To ensure excellent customer service and seek to ensure you provide every customer with a smile 4. Can handle well in customer service and able to commence product knowledge well to customers PART 3: RETAIL SALES 1. Collection of Accurate Information a. Industry related news. Area: Health Care, Supplements, Super Food, Honey, etc b. Competitor. c. Product. d. Upcoming development, marketing. e. Customer Focus / Feedback f. Internal cultural information. 2. Goals & Target Planning (Company and personal) a. Set goals/target for company performance and personal development. b. Review goals/target every week and month using feedback system as benchmark. c. Derive action plan to achieve goals and target. 3. Sales Technique and Alignment a. Basic sales demo/training once a month. b. To analyze sales figure, forecasting future sales and interpreting trends to facilitate planning 4. Strategy and Goal Setting a. Determine sales strategy, includes target market, target sales, number of approach, conversion rate, no. of new customers. b. Set goals and target based on sales parameters: No. of approach, Conversion rate, Sales figure c. Work closely with Marketing department for the Promotion & events which helps the sales. (Eg: Yearly, monthly & seasonal) d. To report the relevant business information to the Operations Director and propose solutions e. To maintain awareness of market trends in the industry, understanding forthcoming customer initiatives and prone to market changes 5. Sales Action a. Approach and pitch: Presentation, sampling, tasting, etc. b. Weekly sales report. c. Result Focused: to have a strong sales focus and proven results in the following areas: i.Sales & KPI performance ii.Inventory management and loss prevention d. With all the above, remember to always stay positive with a smile on your face. 6. Build and Manage Feedback System (Scorecard) PART 4: IN-HOUSE TRAINING AND MEETINGS 1. Pre-preparation on all related matters and details. Eg. Sales figures, % to goal, target and achievements, etc. 2. Result oriented. Simply state the problems/challenges faced and focus on generating solution. 3. Keep everything concise, simple, honest, and transparent. 4. Total focus with no distraction in meeting unless superbly urgent. Eg. Phone calls, whatsapp, small gestures. 5. Always ensure clear understanding and clarity in every moment of meeting. Ask to clarify. 6. NEVER leave the meeting without clear and precise call for action. 7. Constantly improve ourselves, especially growth on our specific departments. Eg. Reading, taking courses, brainstorming sessions, coaching. Etc. 8. Look for different ways to do and approach problems, at least once in a week. 9. Propose new action plan/ideas/value proposition to team at least once in a week. 10. Relationship with Product and Brand (Always attend in-house training provided by the Company.) a. Product education and technical knowledge, refer to marketing content. b. Use and try product until familiar, to develop feelings and emotion to product and brand. c. Basic feedback training on product and brand info by HOD of Marketing.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5