Program Manager

3 weeks ago

Subang Jaya, Malaysia Bollore Logistics Asia Pacific Full time

**Customer Management**
- Focal point for invoice disputes or escalations and work with local team on solutions
- Prepare and present monthly performance meeting to customers and this is not limited to other required meetings relating to customs and key topics.
- Responsible for the customers’ claims and legal management for missing or damaged cargo.
- Implementation of new processes involving shuttles set-up, SOPs review for customer special requirements.
- Provide overview of the activity with weekly conference call with customer where applicable.
- Assist to answer to customer queries on new traffics enquiries.
- Follow up on missing and new lanes quotes and prepare spot quotes.
- Ensure all shipments are dealt with timely by the Customer Service team.

**Perform lobbying actions**
- Identify Key Accounts’ international transport and Logistics decision-makers and specifiers and achieve the widest knowledge possible (activities, subsidiaries, decision structures )
- Sent sales leads to network in order to increase the penetration among the worldwide key accounts.
- Establish a referencing strategy for international accounts (decision makers, accounts mapping, lines of approach )

**Commercialize and argue sales offer**
- Representing to Key Accounts whose reporting needs a centralized and collaborative action (multi-scope)
- Undertake necessary lobbying among prospect Key Accounts in to acknowledge and to give the opportunity to participate for future Tenders.
- Sell the services supported by internal expertise**.**

**Provide consistent tariff offers**
- Determine a tariff policy in conjunction with Operational directors and a consistent organization between various implicated site.
- Establish, confirm and update tariff offers and write contracts in coordination with Legal Services.
- Answer to tenders.
- Participate in conjunction with Purchasing Department to negotiation among Suppliers.
- Review and provide quotation for special transport which is not included in the global rate or new lanes
- Updating and maintenance of SOPs and rates based on new lanes

**Assist and support concerned operational services**
- Transfer obtained contracts to operation in order to ensure required customer quality service to customers.
- Support services or operation sites via appropriate information on operational procedures to apply.
- Act as a key coordinator, intervene among sites and participate to dispute settlement.
- Monitor customers account profitability and problems linked to receipts with site manager.

**Reports**
- Prepare relevant reports for customers
- Prepare monthly updates and analysis for management review.
- Consolidate statistical elements from various operation site and achieve a monthly reporting vision of the business (monthly evolution flows analysis of sales revenue and profitability)
- Report sales actions undertaken to perpetuate and develop Customer Accounts. Prospect new customers based on criteria define by General Direction.
- Participate to meetings settled by hierarchy and update CRM with weekly activities and monthly reports.

**Requirements**:
**Technical**
- Minimum of 5 years in key account management in air and or sea freight forwarding industry
- Excellent communication
- Team player
- Solution finder
- Able to think out of the box
- Rigorous
- Excellent inter-personal skills
- Thoroughness
- Organized
- Responsive
- Negotiation skills

**Behavioural**

**Language**
- Fluent and technical English.
- French highly recommended.

  • Program and Portfolio Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia FrieslandCampina Full time

    The role focuses on securing capability building by managing the overall Security change program for security-related projects within and outside Global IT. Responsibilities include defining and driving the strategic roadmap, continuous improvement, translating improvement areas into initiatives, prioritizing activities, ensuring controlled delivery, and...

  • IT Program Delivery Manager

    5 days ago

    Subang Jaya, Malaysia IT Consulting Company Full time

    To Identify, recommend, develop and drive implementation of cost-effective technology solutions to support the rapid business expansion, strategic direction and business objectives. Manage one or more project delivery, including but not limited to feasibility study, benefit analysis, business objective & technology alignment, stakeholder coordination,...

  • Management Trainee Program

    2 months ago

    Subang Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    Management Trainee Program at a Top Tier Manufacturing/ Production company. The market leader in aggregates, asphalt and major supplier of concrete in Malaysia. - You will go thru a set program for a year plus where you will be assigned to different areas of our operations and functional departments (Eg Operation of all business lines, Sales, Quality...

  • Program Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Siemens Energy Full time

    Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect...

  • Management Trainee Program

    2 months ago

    Subang Jaya, Malaysia DHL Full time

    In this Management Trainee Program is an open opportunity for young talents (in particular fresh graduates) who is eager to learn and explore about the Logistics Industry. We are The Freight Forwarding Expert since 1815, and we are opening a challenging and practical-centric learning environment for the future talents. This program is built to prepare you to...

  • Management Trainee Program

    2 weeks ago

    Subang Jaya, Malaysia DHL Full time

    In this **Management Trainee Program** offers an open opportunity for young talents, particularly fresh graduates, who are eager to learn and explore the Logistics Industry. We are The Freight Forwarding Expert since 1815, and we are creating a challenging and practical-centric learning environment for the future talents. **This program is designed to...

  • Management Trainee Program

    2 weeks ago

    Subang Jaya, Selangor, Malaysia DHL Full time

    In this Management Trainee Program is an open opportunity for young talents (in particular fresh graduates) who is eager to learn and explore about the Logistics Industry. We are The Freight Forwarding Expert since 1815, and we are opening a challenging and practical-centric learning environment for the future talents. This program is built to prepare you to...

  • Program Manager, Networks

    3 weeks ago

    Subang Jaya, Malaysia SDSN Association Full time

    **ABOUT SDSN** The UN Sustainable Development Solutions Network (SDSN) has been operating since 2012 under the auspices of the UN Secretary-General. SDSN mobilizes global scientific and technological expertise to promote practical solutions for sustainable development, including the implementation of the Sustainable Development Goals (SDGs) and the Paris...

  • Program Manager, Networks

    2 weeks ago

    Subang Jaya, Selangor, Malaysia SDSN Association Full time

    ABOUT SDSNThe UN Sustainable Development Solutions Network (SDSN) has been operating since 2012 under the auspices of the UN Secretary-General. SDSN mobilizes global scientific and technological expertise to promote practical solutions for sustainable development, including the implementation of the Sustainable Development Goals (SDGs) and the Paris Climate...

  • Assistant Program Manager, SOX

    1 month ago

    Subang Jaya, Selangor, Malaysia Grab Full time

    Company Description About Grab and our workplace Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them with everyday services such as deliveries, mobility, financial services, enterprise services, and others. More than that, we provide the opportunity for them to have a...

  • Assistant Program Manager, SOX

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Grab Full time

    Company Description About Grab and our workplace Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them with everyday services such as deliveries, mobility, financial services, enterprise services, and others. More than that, we provide the opportunity for them to have a...

  • Project Manager

    4 weeks ago

    Subang Jaya, Malaysia JAC Malaysia Full time

    Contract type: - Permanent- Location: - Subang Jaya- Specialisation: - Logistics and Supply Chain- Reference: - PR/155799- Contact details: - Jenifer John- Job published: - August 30, 2023 14:50**Company Brief**: - Client is an end-to-end Logistics Service Provider, Authorized Economic Operator, active since 1933, starting as a family company and growing...

  • Program Sales Executive

    3 weeks ago

    Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    **THIS IS NOT TRAINER POSITION!** **We are finding great talent to fuel our team!** You will research areas to run cutting edge training events. In addition to that, you will be entrusted to manage the trainer, intellectual content, flow and direction of these events. **Main Responsibilities**: - Sourcing Trainer: - Communicating, liaising and working...

  • Training Program Executive

    2 months ago

    Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    **THIS IS NOT TRAINER POSITION!** **We are finding great talent to fuel our team!** You will research areas to run cutting edge training events. In addition to that, you will be entrusted to manage the trainer, intellectual content, flow and direction of these events. **Main Responsibilities**: - Sourcing Trainer: - Communicating, liaising and working...

  • Training Program Executive

    4 weeks ago

    Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    **THIS IS NOT TRAINER POSITION!** **We are finding great talent to fuel our team!** You will research areas to run cutting edge training events. In addition to that, you will be entrusted to manage the trainer, intellectual content, flow and direction of these events. **Main Responsibilities**: - Sourcing Trainer: - Communicating, liaising and working...

  • Training Program Executive

    4 weeks ago

    Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    THIS IS NOT TRAINER POSITION! We are finding great talent to fuel our team! You will research areas to run cutting edge training events. In addition to that, you will be entrusted to manage the trainer, intellectual content, flow and direction of these events. Main Responsibilities: - Sourcing Trainer: - Communicating, liaising and working closely with...

  • Loyalty Program Administration Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Chrisjac Recruitment Services Full time

    Position: Loyalty Program Administration Executive:- Salary: RM :- Location: PJ Industrial Area, Section 51, Off Jalan Templer, Petaling Jaya.Chrisjac Recruitment is assisting our client, a premier loyalty promotion and fulfillment management company to recruit an Executive for their business management operations in Malaysia. This management company have...

  • Program Team, Analyst

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Peridot Financing Solutions Full time

    Objective of the roleThe Program Team is responsible for the diligent management of the assigned program/s including client servicing, service delivery, exceptions processing, program monitoring and risks reporting.Role Functions: Responsible for the daily tasks within the program. Monitoring the program processes. Train program's stakeholders on GSCF's...

  • Loyalty Program Administration Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Chrisjac Recruitment Services Full time

    Position: Loyalty Program Administration Executive:- Salary: RM :- Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday.About the jobAs the Loyalty Program Administration Executive,...

  • Training Program Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Comfori Sdn Bhd Full time

    THIS IS NOT TRAINER POSITIONWe are finding great talent to fuel our teamYou will research areas to run cutting edge training events. In addition to that, you will be entrusted to manage the trainer, intellectual content, flow and direction of these events.Main Responsibilities: Sourcing Trainer: Communicating, liaising and working closely with senior level...