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Customer Service Team Lead

1 month ago


Simpang Ampat, Malaysia Recruit Express Service Sdn Bhd Full time

Job Description:

- Anchor between customer, sales and interdepartment in whole supply chain team
- Raise ticket for new order
- Ensure OA issued to customer are correct and able to fulfil on time
- OA customer and order receive acknowledgement to customer within KPI timeline
- Ensure to issue pick list, invoice, CN on time and writeoff
- Ensure customer delivery date are accurately maintain in system anytime
- Ensure on time delivery, ship and bill on time
- Provide weekly backlog report to Customer
- Follow up promptly open order with procurement or division for SD provide root caused on all failed delivery
- Provide monthly sales forecast to team lead and weekly review
- Work with Logistic for shipment availability & promptly follow up POD and biling
- Follow up on PO revision from customer
- Ensure communication to customer timely, raise and suggest team lead for any customer issue

**Requirements**:

- Min of 5years experience in customer service executive level.
- Diploma / Degree in related field.
- Good command of spoken and written in English
- Possess good interpersonal, communication and customer servicing skills.
- Self-motivated and result driven with initiatives to constantly seek process improvement
- Strong problem-solving skills.
- Strong coordination and organizing ability and overall point of view, with the ability to prioritize and proactively complete tasks
- Excellent time management skills, including the ability to multitask and work under tight deadlines
- Have basic knowledge on how to use Outlook, Microsoft office Excel

**Salary**: RM5,500.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Ability to commute/relocate:

- Simpang Ampat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service team lead: 3 years (preferred)

**Language**:

- English (preferred)