Customer Service Executive

19 hours ago


Ipoh, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Sales & Service
- Providing superior service to branch customers and cross selling of bank products as applicable
- Required to carry clear sales targets for specific products
- Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement
- Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
- Assist in calling up customers for service / sales interactions
- Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable
- Support Bank’s Digital Transformation initiatives
- Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.

Operations
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.
- Over-riding of transactions.
- Perform Self-Audit Check diligently as required
- Comply to Bank’s internal SOPs as applicable
- On stand-by during weekend for SST activities / as applicable
- Perform Relief CSOM functions / as applicable
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)
- Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation
- Observe the Bank’s Code of Conduct & Ethics

Other Responsibilities
- Maintaining confidentiality of customers and Bank’s information in a responsible manner
- Keeping a clean, organized work area and maintain a professional appearance
- Attending all trainings as applicable including e-learning/Smart-up
- Filing of reports
- Occasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.
- Carrying out other duties as assigned periodically.

Managerial
- Supervise clerical staff where applicable
- Support a conducive working environment among team members

Organizational
- Represent HLB in relationship building with the community
- Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of Customer Service, Cross Selling (for products applicable) and contribute to Operational control and compliance as specified by the Bank.

**Requirements**:

- Minimum diploma holder and above
- Related working experience in Financial Institution or related field
- Possess Customer interaction / cash handling / transaction processing / sales experience
- Licensing Requirements: FIMM / UT license, PCE & TBE licenses
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._



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