Customer Service Executive

2 weeks ago


Kuala Lumpur, Malaysia STEMLIFE BERHAD Full time

Our cozy office, situated at Megan Avenue II, boasts a prime location that offers convenient accessibility via both the LRT KLCC and MRT Ampang Park. We practice work-life balance, ensuring that our employees have the flexibility to maintain a healthy equilibrium between their professional and personal lives. Moreover, our colleagues in the office embody a culture of warmth and camaraderie, as they are not only nice and friendly but also ever ready to lend a helping hand. Job Descriptions: Plan and provide an excellent customer experience for all interactions. Knowing our products inside and out to provide support to enquiries on promotions, products, and services through various channels. Assist in raising engagement levels between StemLife and customers through active promotions or calls. Identify and assess customers' needs to achieve satisfaction. Responding promptly to resolve customer complaints, feedback, and all difficult customer enquiries results in an increase in customer satisfaction and promotes customer retention. Responsible for the Mandarin or Cantonese market. Provide pre-sales support. Any other ad hoc duties that may be assigned by the line manager from time to time. Job Requirements: Minimum Certificate or Diploma in Mass Communication, Business Administration, or equivalent. Fresh graduates are encouraged to apply. 1-3 years’ working experience in customer service, sales support, or a call centre will be an advantage. Fluent in English and Bahasa Melayu (Mandarin and Cantonese speaking is an advantage). Must be proficient in MS Office, i.e., Word, Excel, and PowerPoint, and have client relationship management knowledge.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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