Customer Service Executive
4 weeks ago
**Requirements**
- Diploma or Degree equivalent professional qualification.
- Relevant working experience preferably in medical field/customer service/ hotel environment.
- Good interpersonal and communication skills with excellent command of English both spoken and written.
- Conversant in Mandarin and other local dialect is an added advantage.
- Process initiative and able to work independently with good interpersonal skills
- A self-starter, dynamic, motivated and a result-oriented team player.
- Ability to influence others, build strategic relationship with all.
**Responsibilities**
- Handling all customer’s queries and complaints and any other issues related to customer service.
- To promote good customer services and compiling feedbacks for improvement purposes.
- Managing the gathering, documentation, analyzing and monitoring customer’s feedback. Prepare reports and findings on monthly basis for HOD.
- Responsible for all in-patients and out-patients feedback, collate and analyze data to be presented during monthly meeting.
- To take responsibility, guide and assist the customer service team in executing assigned work.
- Conduct team briefings and communication sessions to keep the team updated with the current happenings, promotions and changes within the hospital.
- Utilize proactive and intuitive techniques to enhance patients/customers experience by managing patient flow, making consistent visits to the various operational departments and communicating with the patients/customers.
- To ensure Customer Service Quality Performance and service standard is maintained at the highest level.
**Job Types**: Full-time, Permanent
**Salary**: RM2,200.00 - RM2,800.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Sungai Petani: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
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