Patient Relations Officer

2 weeks ago


Seremban, Malaysia Mawar Medical Centre Full time

**Job Descriptions**:

- To provide patients and families with information on hospital services, procedures and protocols
- To interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers
- To respond to patient inquiries regarding physicians and services
- To assist patients with problems associated with hospital registration and admission
- To respond to patients complaints regarding hospital services and ensure that concerns are handled properly
- To ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- To provide feedback to patients and families regarding their concerns and complaints within 48 hours
- To ensure coordination of communication between patients and families and medical staff
- To schedule meeting with patients or family members and ensure that corresponding physician or hospital staffs availability
- To perform crisis intervention duties with a view to facilitate resolutions
- To create and maintain liaison with insurance companies to inquire about payable or paid claims
- To provide support by establishing payment arrangement for uninsured patients
- To analyze and interpret patient account data and facilitate payments
- To post patient demographic and financial entries into predefined hospital database
- To suggest improvements to present hospital system in a bid to make the system more workable

**Job Requirements**:

- Possess at least Diploma or equivalent
- Minimum 1 year or more of experience in Customer Service
- A fast and continuous learner, especially in this fast-changing technology-driven start-up environment
- Ability to prioritize and perform effectively under pressure
- Good interpersonal skills and ability to adapt/respond to different types of characters
- Good in computer literacy
- Strong integrity, commitment and maintain a high level of confidentiality

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Seremban: Reliably commute or planning to relocate before starting work (required)



  • Seremban, Negeri Sembilan, Malaysia Mawar Medical Centre Full time

    Job Descriptions: To provide patients and families with information on hospital services, procedures and protocols To interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers To respond to patient inquiries regarding physicians and services To assist patients with problems associated with...


  • Seremban, Malaysia Poliklinik Ria Full time

    **Responsibilities**: - Patient Registration - Dispense Medication - Assisting in Medical Procedure - Clinic Housekeeping - Update and documents medical care such as giving appointments and follow up on patients to be updated. - To perform any other duties and responsibilities as assigned by the Management from time to time. **Job Requirements** - Able to...


  • Seremban, Malaysia I SIHAT PERGIGIAN KUALA LUMPUR Full time

    **Key Responsibilities**: - Greet patients and visitors in a friendly, welcoming manner and ensure that they feel comfortable and at ease. - Verifying methods of payment, collecting payments, and preparing bills. - Schedule appointments for patients and coordinate with other staff members to ensure that the schedule is optimized for efficiency and patient...


  • Seremban, Negeri Sembilan, Malaysia I SIHAT PERGIGIAN KUALA LUMPUR Full time

    Key Responsibilities: Greet patients and visitors in a friendly, welcoming manner and ensure that they feel comfortable and at ease. Verifying methods of payment, collecting payments, and preparing bills. Schedule appointments for patients and coordinate with other staff members to ensure that the schedule is optimized for efficiency and patient care....

  • Nurse

    2 weeks ago


    Seremban, Malaysia Metro Healthcare Berhad Full time

    Job Highlights Office hours Great working environment Excellent career development Competitive remuneration packageJOB RESPONSIBILITIES:You will be responsible to promote and restore patient's health by completing the nursing process collaborating with doctors providing physical and psychological support to patient, friends and families, supervising assign...

  • Veterinary Assistant

    2 weeks ago


    Seremban, Malaysia Trinity Veterinary Clinic Full time

    JOB SCOPEAs a veterinary assistant, you are required to:General Tasks Always be in position and prepared to work by the start of each scheduled shift. Ensure accurate personal time records are made via the practice management software system. Be aware of cleanliness of clinic and grounds. Routinely pick up trash or faeces from the parking lot, sidewalks, or...

  • Physiotherapist

    3 weeks ago


    Seremban, Malaysia Mawar Medical Centre Full time

    **Job Descriptions**: - To work with patients who have a range of conditions, including neurological, neuromasculoskeletal, cardiovascular and respiratory - To diagnose, assess and treat their physical problem/condition (physiotherapy-related) - To develop and review treatment programmes that encourage exercise and movement by the use of the range of...

  • Nurse

    3 weeks ago


    Seremban 2, Malaysia Metro Healthcare Berhad Full time

    **Job Highlights** - Office hours - Great working environment - Excellent career development - Competitive remuneration package **JOB RESPONSIBILITIES**: You will be responsible to promote and restore patient’s health by completing the nursing process collaborating with doctors providing physical and psychological support to patient, friends and families,...

  • Physiotherapist

    2 weeks ago


    Seremban, Malaysia Mawar Medical Centre Full time

    **Job Descriptions**: - To work with patients who have a range of conditions, including neurological, neuromasculoskeletal, cardiovascular and respiratory - To diagnose, assess and treat their physical problem/condition (physiotherapy-related) - To develop and review treatment programmes that encourage exercise and movement by the use of the range of...


  • Seremban, Malaysia TIME's Group Full time

    Office Management (Administration & Office Support) * Handling in general housekeeping, upkeep and maintenance of office, office equipment* Verify and record office and outlet expenses (eg : telephone, utility, courier) and ensure all bills are received before date due for payment* Handle correspondence, emails, and phone calls, ensuring effective...

  • Veterinary Assistant

    4 weeks ago


    Seremban 2, Malaysia Trinity Veterinary Clinic Full time

    **JOB SCOPE** As a veterinary assistant, you are required to: **General Tasks** - Always be in position and prepared to work by the start of each scheduled shift. - Ensure accurate personal time records are made via the practice management software system. - Be aware of cleanliness of clinic and grounds. Routinely pick up trash or faeces from the parking...


  • Seremban, Negeri Sembilan, Malaysia TIME's Group Full time

    Office Management (Administration & Office Support) * Handling in general housekeeping, upkeep and maintenance of office, office equipment Verify and record office and outlet expenses (eg : telephone, utility, courier) and ensure all bills are received before date due for payment Handle correspondence, emails, and phone calls, ensuring effective...


  • Seremban, Negeri Sembilan, Malaysia TIME's Group Full time

    Office Management (Administration & Office Support) * Handling in general housekeeping, upkeep and maintenance of office, office equipment Verify and record office and outlet expenses (eg : telephone, utility, courier) and ensure all bills are received before date due for payment Handle correspondence, emails, and phone calls, ensuring effective...

  • Office Administrator

    3 weeks ago


    Seremban, Malaysia Modus Closing Full time

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. **_ Please note: This role is 100% in-office in Oakland. _** The Office...


  • Seremban, Negeri Sembilan, Malaysia MALAYSIAN UREGNT CARE CLINIC SDN BHD Full time

    Looking for a person who- have a diploma or degree in related field- previous experience as clinic assistant is an additional advantage- able to travel *able to work in shifts and flexible working hours- friendly, motivated to learn, hardworking personality- able to work in team and individually Essential duties:Registration of patients to system Dispensing...

  • Office Administrator

    3 weeks ago


    Seremban, Malaysia HARI'S ENTERPRISE SDN. BHD. Full time

    Answer the telephone, distribute messages, and redirect calls to the appropriate department. Manage basic bookkeeping duties. Prepare and mail receipts, contracts, and invoices. Help with office management and organization processes. Strong interpersonal skills and adaptability Transcribe, record, fax and file documents. Book flights and accommodation as...

  • Office Administrator

    2 weeks ago


    Seremban, Negeri Sembilan, Malaysia Modus Closing Full time

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients._ Please note: This role is 100% in-office in Oakland. _The Office Administrator (OA) is...


  • Seremban, Malaysia CMH SPECIALIST HOSPITAL Full time

    STAFF NURSE: To adhere to the Nursing Department and our hospital’s procedures, policies and standards in executing daily task and keeping up to date with changes. To adhere to nursing schedules which consist of rotating shifts to cover 24-hour patient care. To maintain infection control and prevention practices in the hospital. To solve customer/...


  • Seremban, Malaysia CMH SPECIALIST HOSPITAL Full time

    STAFF NURSE: To adhere to the Nursing Department and our hospital’s procedures, policies and standards in executing daily task and keeping up to date with changes. To adhere to nursing schedules which consist of rotating shifts to cover 24-hour patient care. To maintain infection control and prevention practices in the hospital. To solve customer/...

  • Safety Officer

    4 weeks ago


    Seremban, Malaysia Deft Builders Sdn Bhd Full time

    Responsibilities - Support the development of OHS policies and programs - Advise and instruct on various safety-related topics - Conduct risk assessment and enforce preventative measures - Review existing policies and measures and update according to legislation - Initiate and organize OHS training of employees and executives - Inspect premises and the work...