Patient Relations Officer
2 weeks ago
**Job Descriptions**:
- To provide patients and families with information on hospital services, procedures and protocols
- To interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers
- To respond to patient inquiries regarding physicians and services
- To assist patients with problems associated with hospital registration and admission
- To respond to patients complaints regarding hospital services and ensure that concerns are handled properly
- To ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- To provide feedback to patients and families regarding their concerns and complaints within 48 hours
- To ensure coordination of communication between patients and families and medical staff
- To schedule meeting with patients or family members and ensure that corresponding physician or hospital staffs availability
- To perform crisis intervention duties with a view to facilitate resolutions
- To create and maintain liaison with insurance companies to inquire about payable or paid claims
- To provide support by establishing payment arrangement for uninsured patients
- To analyze and interpret patient account data and facilitate payments
- To post patient demographic and financial entries into predefined hospital database
- To suggest improvements to present hospital system in a bid to make the system more workable
**Job Requirements**:
- Possess at least Diploma or equivalent
- Minimum 1 year or more of experience in Customer Service
- A fast and continuous learner, especially in this fast-changing technology-driven start-up environment
- Ability to prioritize and perform effectively under pressure
- Good interpersonal skills and ability to adapt/respond to different types of characters
- Good in computer literacy
- Strong integrity, commitment and maintain a high level of confidentiality
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Seremban: Reliably commute or planning to relocate before starting work (required)
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