Guest Services Agent

5 months ago

Putrajaya, Malaysia Marriott International, Inc Full time

**Job Number** 24065774

**Job Category** Rooms & Guest Services Operations

**Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Services Agent

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24081790 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Assistant

    7 months ago

    Putrajaya, Malaysia Hilton Full time

    Guest Service Assistant A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Services Agent

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24038506 **Job Category** Rooms & Guest Services Operations **Location** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    5 months ago

    Putrajaya, Malaysia Moxy Putrajaya Full time

    *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures...

  • Guest Service Agent

    6 months ago

    Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in...

  • Guest Services Agent

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23196834 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Careline Agent

    5 months ago

    Putrajaya, Malaysia Idaman Putrajaya Sdn. Bhd. (DoubleTree by Hilton Putrajaya Lakeside ) Full time

    Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits. DoubleTree by Hilton Putrajaya Lakeside is a luxurious hotel situated on the shores of a scenic lake in Putrajaya, Malaysia. With its modern architecture and...

  • Guest Services Manager

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23142811 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring...

  • Guest Services Manager

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24091425 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Service Manager

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24057755 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Associate

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23142739 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Supervisor

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24101066 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Service Assistant

    5 months ago

    Putrajaya, Malaysia DoubleTree by Hilton Putrajaya Lakeside Full time

    The Guest Service Assistant will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. **Salary**: RM1,700.00 - RM1,800.00 per month **Benefits**: - Opportunities for promotion - Professional...

  • Guest Services Supervisor

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24081855 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Guest Service Assistant

    5 months ago

    Putrajaya, Malaysia Idaman Putrajaya Sdn. Bhd. (DoubleTree by Hilton Putrajaya Lakeside ) Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. DoubleTree by Hilton Putrajaya Lakeside is a luxurious hotel situated on the shores of a scenic lake in Putrajaya, Malaysia. With its...

  • Guest Service Manager

    5 months ago

    Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

    Experience in Hotel Guest Service Manager/Duty Manager is needed - Able to work on shift **Benefits**: - Free parking - Maternity leave - Meal provided - Opportunities for promotion - Parental leave Schedule: - Rotational shift - Weekend jobs Ability to commute/relocate: - Putrajaya: Reliably commute or planning to relocate before starting work...

  • Guest Services Agent/front Office Assistant

    5 months ago

    Putrajaya, Malaysia IOI CITY HOTEL SDN BHD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Hotel (5 star) under Marriott International Inc Inclusive 3 outlets (Latest Recipe, Le Mei, Latitude 02) Inclusive of hotel facilities...

  • Reservation Sales Agent

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24081769 **Job Category** Reservations **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Supervisor-guest Service

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24101066 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Service Manager

    5 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23203346 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...