Guest Services Agent/front Office Assistant

Guest Service Assistant A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

**Job Number** 24031540 **Job Category** Rooms & Guest Services Operations **Location** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. **Responsibilities**: - Manage front desk operations, including check-in/check-out process, guest inquiries, and phone calls - Ensure that guests receive exceptional customer...

**Main Responsibilities**: - Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. - As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest...

A Guest Service Manager is a professional responsible for overseeing and managing the guest service operations within a hospitality or service-oriented business. This role is prevalent in industries such as hotels, resorts, restaurants, and other customer-centric establishments. The primary objective of a Guest Service Manager is to ensure a positive and...

**Job Number** 24081862 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

**Job Number** 23203346 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved. The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our inspired location and authentic moments they experience with our team. The GSA acts as a...

FRONT OFFICE SUPERVISOR - Ensure the highest standards of front office service is provided to the hotel's guests - Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Using suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervising daily shift process ensuring...

**Job brief** We are looking for a Hotel Front Office Ambassador to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Office Ambassador responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service...

**Job Number** 24081790 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

**Job Number** 24038506 **Job Category** Rooms & Guest Services Operations **Location** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

*** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures...

**Job Number** 24065774 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guestsatisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotelchargesare processed diligently to guest's accounts, invoicesare...

Check cash balances and customer exposures prior to authorising financial transactions, internal and external payments and money market deposits and loans - Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures - Assist in the functioning of the Front Office...

Check cash balances and customer exposures prior to authorising financial transactions, internal and external payments and money market deposits and loans - Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures - Assist in the functioning of the Front Office...

Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures. - To fully understand and execute the GXP and contribute to the success of the Guest Voice (GV) and Associate Engagement Index (AEI). - Participate in the preparation of the Strategic...

**Job Number** 23142811 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring...

**Job Number** 24057755 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...