Guest Service Manager

2 days ago

Putrajaya, Malaysia Park Inn by Radisson Putrajaya Full time

A Guest Service Manager is a professional responsible for overseeing and managing the guest service operations within a hospitality or service-oriented business. This role is prevalent in industries such as hotels, resorts, restaurants, and other customer-centric establishments. The primary objective of a Guest Service Manager is to ensure a positive and memorable experience for guests by coordinating and managing various aspects of guest services.

**MUST HAVE EXPERIANCE IN FRONT OFFICE**

**Key responsibilities of a Guest Service Manager typically include**:

- **Staff Management**:Hiring, training, and supervising front-line staff such as front desk personnel, concierge, and other guest service representatives.

Ensuring that staff is well-versed in customer service skills and the specific procedures of the establishment.
- **Customer Service**:Overseeing and maintaining high standards of customer service.

Resolving guest concerns or complaints promptly and effectively.Implementing strategies to enhance the overall guest experience.
- **Front Desk Operations**:Managing check-in and check-out procedures.

Coordinating room assignments and ensuring the availability of requested amenities.Overseeing the handling of reservations and ensuring accuracy in guest information.
- **Communication**:Serving as a point of contact between guests and various departments within the establishment.

Communicating relevant information to staff and ensuring that everyone is informed about events, promotions, and other important details.

Pay: RM2,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Putrajaya: Reliably commute or planning to relocate before starting work (required)

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