Guest Services Associate

3 days ago

Putrajaya, Malaysia Marriott International, Inc Full time

**Job Number** 23142739

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Service Assistant

    2 days ago

    Putrajaya, Malaysia Hilton Full time

    Guest Service Assistant A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Services Manager

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23142811 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring...

  • Guest Services Manager

    12 hours ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24103514 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Guest Services Supervisor

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24101066 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Service Assistant

    2 days ago

    Putrajaya, Malaysia DoubleTree by Hilton Putrajaya Lakeside Full time

    The Guest Service Assistant will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. **Salary**: RM1,700.00 - RM1,800.00 per month **Benefits**: - Opportunities for promotion - Professional...

  • Guest Services Agent

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24065774 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...

  • Guest Service Manager

    2 days ago

    Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

    Experience in Hotel Guest Service Manager/Duty Manager is needed - Able to work on shift **Benefits**: - Free parking - Maternity leave - Meal provided - Opportunities for promotion - Parental leave Schedule: - Rotational shift - Weekend jobs Ability to commute/relocate: - Putrajaya: Reliably commute or planning to relocate before starting work...

  • Supervisor-guest Service

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24101066 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...

  • Supervisor-guest Service

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24101066 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios...

  • Support Services Associate

    2 days ago

    Putrajaya, Malaysia Cybicom (M) Sdn. Bhd. Full time

    Job DescriptionCybicom (M) Sdn. Bhd. is looking for a skilled Support Services Associate to join our team.Key Responsibilities:Provide administrative support to management and staff, including data entry and document preparation.Assist in the preparation of tenders by gathering and organizing necessary documents and information.Develop and maintain...

  • Supervisor-guest Service

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24101066 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Traiter toutes les entrées des clients, vérifier leur identité, la...

  • F&b Service Expert

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24083686 **Job Category** Food and Beverage & Culinary **Location** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Cafe Associate/service Crew

    2 days ago

    Putrajaya, Malaysia BRICK HOUSE SDN BHD Full time

    Welcome guests to the venue - Provide accurate wait times and monitor waiting lists - Manage reservations - Escort customers to assigned dining or bar areas - Provide menus and announce Waiter/Waitress’s name - Greet customers upon their departure - Coordinate with wait staff about available seating options - Maintain a clean reception area - Cater to...

  • Service Crew

    1 week ago

    Putrajaya, Malaysia Mala Mini Hotpot Sdn Bhd Full time

    Cultivate productivity and innovative mindset. - Follow food and beverage safety and hygiene policies and procedures. - Implement operations for service excellence. - Interact with and serve food and beverage guests. - Maintain food and beverage production and service environment. - Process payments. - Project a positive and professional image. - Provide...

  • Quality Assurance Executive

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24048234 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure world class customer service is provided to...

  • Service Crew

    1 week ago

    Putrajaya, Malaysia Mala Mini Hotpot Sdn Bhd Full time

    Location : Alamanda Shopping Mall & IOI City Mall REQUIREMENTS: - Cultivate productivity and innovative mindset. - Follow food and beverage safety and hygiene policies and procedures. - Implement operations for service excellence. - Interact with and serve food and beverage guests. - Maintain food and beverage production and service environment. - Process...

  • At Your Service

    2 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23209632 **Job Category** Rooms & Guest Services Operations **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...

  • Loyalty Manager

    3 days ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23142801 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Loyalty Manager is responsible for recognition and engagement of our most valuable Elite...

  • Assistant Manager Club Lounge

    12 hours ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24050131 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Loyalty Manager is responsible for recognition and engagement of our most...

  • Officer - Customer Service

    1 week ago

    Putrajaya, Malaysia IOI Properties Group Berhad Full time

    To handle day to day incoming and outgoing documents/mails for postage's, courier services or dispatch with proper records. - Registration visitor, courier. - Re-direct call as appropriate and take adequate messages when required. - Providing accurate information and assistant in a professional manner over the phone and the concierge desk to tenants. - To...