Quality Assurance Executive

7 months ago


Putrajaya, Malaysia Marriott International, Inc Full time

**Job Number** 24048234

**Job Category** Rooms & Guest Services Operations

**Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Ensure world class customer service is provided to all internal and external customers by monitoring Representative calls. Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking. Maintain positive and professional working relationships with colleagues. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer
- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

***

Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of customers and co-workers.
- Follow company and department policies and procedures.
- Research questions and problems; refer complex issues to supervisor.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Address customers' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.

Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
- Compose routine correspondence or documents, such as, form letters, travel itineraries or meeting agendas.

Working with Others
- Treat all employees and customers with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partn


  • Quality Officer

    5 days ago


    Putrajaya, Malaysia Abad Kenanga Sdn Bhd Full time

    * Periodic review for improvement of the Quality System - Responsible for periodic vendor audit - Responsible for the coordination of validation program, change control and deviation management. - Responsible for the coordination and analysis of product complaint and recall. - Ensure that all Quality Procedures are established, regularly reviewed and...


  • Putrajaya, Malaysia Heriot-Watt University Malaysia Full time

    Governance and Legal Services (GALS) delivers progressive and comprehensive expertise, helping unlock potential to achieve operational excellence and impact. The Legal Services team is cross-functional, sitting within the wider Assurance Services team, supporting the activities of all teams in GALS and across the University. The purpose of the role is to...

  • Quality Control

    1 week ago


    Putrajaya, Malaysia CENDANA AUTO SDN BHD Full time

    II. Oversee and coordinate daily prioritization of QC testing, including inspect, test, or measure materials, products, installations, or work for conformance to specifications. III. Ensure product is manufactured in accordance with established practices, procedures, to meet customer obligations and in compliance with regulatory codes and standards. IV....


  • Putrajaya, Malaysia Royal Bank of Canada Full time

    Manager, GRM Operational Risk - Global Risk Oversight **Job Summary** **What is the opportunity?** Activities performed by the Global Risk Oversight team in Malaysia include those that support the execution of the Operational Risk 2LOD practices (e.g., oversight of Operational Risk & Control Assessments, performing Controls Assurance as a 2LOD function,...


  • Putrajaya, Malaysia Royal Bank of Canada Full time

    Manager, GRM Operational Risk - Global Risk Oversight **Job Summary** This individual will be responsible to provide independent and objective oversight of Operational Risk management supporting RBC segments and geographies, working with various stakeholders within the GRM Operational Risk function, First Line of Defence or across the broader Risk...

  • Halal Executive

    7 months ago


    Putrajaya, Malaysia The Zenith Hotel (Putrajaya) Sdn Bhd Full time

    Responsible for Halal Certificate renewal and its processes. - Develop and implement halal compliance policies and procedures for hotel - Develop internal halal committee (IHC) - Organize and lead Internal audits, meetings and inspection - Ensure all kitchen sections, staff general hygiene maintain a higher standard as required - Ensure materials and...


  • Putrajaya, Malaysia BlueSky Resources Sdn Bhd Full time

    **PROCUREMENT & TENDER EXECUTIVE** **JOB DESCRIPTION** - Tender administration including pre and post tender administration. - To review on tender documents and prepare the most competitive bid. - To prepare costing, vendor selection, technical & commercial clarifications. - To review quotations submitted by Sub-contractors. - To liaise with...


  • Putrajaya, Malaysia Smile and Seeds Hotel KL Full time

    we are looking someone who can work under pressure can travel from outlet to outlet can be a good supervise to all staff can handle and solving problem we are looking for branch shah alam (ict and nearby) and putrajaya nearby working time is 9-530 offday once in weeks.public holiday off. please call or whatsapp 0148477701 our recruitment teams **Job...

  • IT Lead

    3 days ago


    Putrajaya, Malaysia 3i-infotech Ltd Full time

    University Bachelor's Degree or Professional Qualification Computer Science / Information Technology or its equivalent Preferably experienced in Banking (Treasury Applications) Delivered medium and/or large scale projects from project inception through the entire project life cycle. Bachelor or Master degree in computer science or equivalent Should have a...


  • Putrajaya, Malaysia Affin Bank Full time

    Executive, Credit Processing **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. **ACCOUNTABILITIES** - Evaluate and verify the quality of credit...

  • SAP Mm Consultant

    7 months ago


    Putrajaya, Malaysia Glints Full time

    **Key Responsibilities**: - Supervising business diagnosis and planning activities. - Analyzing and assuring the quality of the data collected. - Assisting in formulating the specific solutions to address prioritized gaps. - Supervising business architecture and process design activities. - Assisting in the development of capabilities and performance...

  • Purchasing Executive

    7 months ago


    Putrajaya, Malaysia The Zenith Hotels & Resorts Full time

    The Hotel Purchasing Executive plays a pivotal role in ensuring that the hotel operates efficiently, cost-effectively, and with high standards of quality and service. - Collaborate with various departments, vendors, and management to achieve these objectives while adhering to the hotel's policies and budget constraints. - Managing and overseeing the...

  • Radiographer

    7 months ago


    Putrajaya, Malaysia KLINIK PERUBATAN LITA ALIS Full time

    Perform x-ray examinations to the patients and other general radiology services as per doctor’s instruction. - Responsible for administration of FOMEMA & other x-ray online reporting and other data reports as and when required. - To carry out the duties required for Quality Assurance Program and Quality Control every year before expiry to enable X-ray...

  • IT Project Manager

    7 months ago


    Putrajaya, Malaysia Wilmar GBS Sdn Bhd Full time

    **IT Project Manager** The Project Manager manages the team resources, responsible for project planning, acts as a central point for communication, both internally and externally. 1. Lead the implementation of the project in accordance with the solution & scope of the project directed by the Solution Architect, ensuring that the project target is achieved...

  • Artisan Wireman Pw4

    7 months ago


    Putrajaya, Malaysia Ambang Wira Sdn Bhd Full time

    1. Carry out wiring or testing work on Phase Three installations that receive electricity from Licensee by category of competence certificates. 2. Provide and submit plans, drawings and specifications of electrical installations in accordance with permissible voltage / ampere limits. 3. To facilitate in Health, Safety & Environmental procedures. 4. To...

  • Front Office Manager

    7 months ago


    Putrajaya, Malaysia The Zenith Hotel Putrajaya Full time

    **Main Responsibilities**: - Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. - As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest...

  • Sales Executive

    11 hours ago


    Putrajaya, Malaysia H&D Associates Consultancy Sdn Bhd Full time

    **Madinah Group (MG) **is a Premier Agency Leadership Corporation(PALC) affiliate of Prudential Assurance (M) Bhd and Prudential BSN Takaful Bhd. MG consists of 11 managers and 400 consultants working together under one brand name, Madinah Group. We provide consultation mainly on life insurance, investment, education plan, retirement plan, income protection,...


  • Putrajaya, Malaysia Baskbear Coffee Full time

    **JOIN OUR GROWING TEAM!** - **Opportunities for promotion**: - **EPF, EIS,SOCSO**: - **Training provided**: - **Overtime allowance**: - **Medical benefits** Location : Alamanda Shopping Centre, Putrajaya **Job Scope**: - To brew coffee or tea and to serve the drinks to customers. - Ensure every drink serves to customers are made with passion and have...

  • Purchasing Assistant

    6 months ago


    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24061493 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Calculate figures for food inventories, orders, and costs. Maintain clear...

  • Purchasing Assistant

    7 months ago


    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24088965 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Calculate figures for food inventories, orders, and costs. Maintain clear...