Guest Service Supervisor

1 month ago

Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.
- To fully understand and execute the GXP and contribute to the success of the Guest Voice (GV) and Associate Engagement Index (AEI).
- Participate in the preparation of the Strategic Business and Operating Plans.
- Attend meetings as required.
- Implement opportunities for quality Team Building.
- Communicates to the Front Office Manager on all matters relating to individual departments’ performance, conduct & achievements & issues directly affecting management goals and principles.
- Carries out overnight processes including End of Day & Management Reports.

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Weekend jobs

Ability to commute/relocate:

- Putrajaya: Reliably commute or planning to relocate before starting work (required)

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