Guest Service Supervisor

2 weeks ago

Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel's policy and procedures.


  • To fully understand and execute the GXP and contribute to the success of the Guest Voice (GV) and Associate Engagement Index (AEI).
  • Participate in the preparation of the Strategic Business and Operating Plans.
  • Attend meetings as required.
  • Implement opportunities for quality Team Building.
  • Communicates to the Front Office Manager on all matters relating to individual departments' performance, conduct & achievements & issues directly affecting management goals and principles.
  • Carries out overnight processes including End of Day & Management Reports.

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Weekend jobs

Ability to commute/relocate:

  • Putrajaya: Reliably commute or planning to relocate before starting work (required)

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