Loyalty Manager

4 weeks ago

Petaling Jaya, Malaysia Le Meridien Petaling Jaya Full time

The Loyalty Manager plays a pivotal role in enhancing the experience of Marriott Bonvoy Elite members by consistently delivering top-notch stay experiences and ensuring the highest levels of guest satisfaction.
- Responsible for overseeing all aspects of Marriott Bonvoy members' journeys, from pre-arrival preparations to post-stay feedback mechanisms.
- Ensures the smooth operation of the LM Club at all time.
- Possess complete knowledge of all Marriott Bonvoy Elite Member Benefits, Terms and Conditions.
- Promotes positive relations with Marriott Bonvoy Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Handle all the LM Club information, room status and make appropriate preparations before guest arrival.
- Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel.
- Monitor the room status, supervise Club Lounge and public areas are clean, items are well placed.
- Greet the VIP guest upon their arrival, check-in and coordinate the welcome amenity.
- Welcome the Club Floor guest, introduce the service and facilities.
- Deal with the complaints and emergencies of LM Club.
- Provide training to new associates, and give the helpful assistance timely.
- Keep all the items well, check the consumption records of drinks and other items.
- Performs check-ins and check-outs promptly and efficiently according to brand standards.
- Ensure associates provide a personal, memorable and efficient departure experience to guest reflecting the Le Meridien culture.
- Is totally familiar with the Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
- Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
- Note and obtain any guests’ preferences for update to guests’ profiles.

**Qualifications**
- Hotel Management or Business Degree preferred
- Good communication skills (verbal and listening and writing)

**Experience**
- 2 years’ experience in loyalty/guest relations/hotel front office operations, or related professional area.

Pay: From RM3,500.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Expected Start Date: 04/22/2024

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