Operations & Outsourcing Governance, Specialist

7 months ago

Kuala Lumpur, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

The key responsibility of this role is on general insurance (GI) operations governance that covers regulatory and compliance management in ensuring adherence to the regulatory requirements. Being in the Technology and Operations department, this individual will contribute to the operationalization of operations excellence initiatives in crafting a compelling user experience for our agents and customers within the boundary of the governance framework and culture.

1. General Insurance (GI) Operations Governance and Regulatory/ Compliance Management
- Develop, implement and maintain a cohesive operations governance framework for the GI business to ensure compliance to internal policies/ standards and regulatory requirements such as ‘Anti-Money Laundering (AML)/ Countering Financing of Terrorism (CFT)/ Countering Proliferation Financing (CPF) and Targeted Financial Sanctions (TFS) for Financial Institutions (FIs)’, ‘Phased Liberalisation of Motor and Fire Tariffs’, ‘PDPA’, ‘Claims Settlement Practices’, etc.
- Conduct analysis to identify gaps according to the regulatory policies and coordinate the execution of the action plans in closing the gaps followed by effective continuous monitoring.
- Collaborate with risk, compliance and the relevant outsourced governance teams to maintain adequate and effective first line of defense for governance and compliance programs.
- Stay informed about evolving regulatory requirements, emerging trends, technologies, and best practices in GI operations governance and drive continuous improvement initiatives accordingly.

2. Operations and Outsourcing Support
- Support the operations and outsourcing activities including managing regular service level review meetings, reports generation and participate in quality assurance exercise in ensuring satisfactory delivery by outsource parties.
- Communicate material changes to internal policies/ standards and regulatory requirements to stakeholders.
- Facilitate risk evaluations and exception handling to deviations from the policies, standards and regulatory requirements.
- Work with stakeholders from the outsourced functions to support the outsourcing governance requirements including generation of documentations & regular reports, identifying internal control gaps and initiate remediation plans.

3. Projects/ Initiatives Management and Continuous Operations Process Improvement
- Lead all aspects of the implementation of assigned projects/ initiatives in ensuring delivery according to the agreed scope & timeline.
- Track and supervise key project metrics with regular status report update.
- Manage incident escalation and dispute resolution to ensure control deviations are identified and mitigated according to the agreed service level.
- Identify opportunities for process improvements to achieve better operations efficiency and improve customer experience.

4. Other Responsibilities
- Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.
- Understands the direction of the business units, identifies opportunities and makes recommendations to support the assigned functional units’ desired future state.
- Maintains awareness of changes on organization strategy, goals and processes at business units and service providers.
- Develop clear and concise communications with respect to issues, problems, and change management as needed.
- Demonstrate effective communication with colleagues and service partners including producing reports, writing minutes of meetings, preparing, organising and delivering presentations using appropriate tools and techniques.

Job Requirements:

- Tertiary education from a recognized university.
- At least 5 years of working experience in compliance/ governance related role.
- Prior experience in the General Insurance industry will be helpful.
- Familiar with the relevant regulatory requirements such as ‘AML/CFT/CPF and TFS for Fis’, ‘Phased Liberalisation of Motor and Fire Tariffs’, ‘Claims Settlement Practices’, etc.
- Good interpersonal, communication skills and self-motivated.
- Good written and spoken communication skills in English.
- Able to work in tight timeline with mínimal supervision.
- Be organized, meticulous and analytical.
- High level of int

  • Governance, Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia AIA Group Full time

    **At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.** **So if you believe in inspiring a better future, read on.** **WE ARE LOOKING FOR.....**To ensure the business and operational activities are conducted in the RIGHT way and provide governance support to contribute to profitable and sustainable growth...

  • Data Governance Specialist

    7 months ago

    Kuala Lumpur, Malaysia TENTACLE SSO SDN.BHD. Full time

    PRINCIPAL ACCOUNTABILITIES 1. Review existing work on Investment Data Governance, conduct current state assessment, refine desired future state view of PNB Investment Data governance, identify gaps based on benchmarking with the industry, and recommend best approach in implementing Investment Data Governance initiative. 2. Execute recommended solutions from...

  • Data Governance Specialist

    7 months ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **Role: Data Governance Specialist** **PRINCIPAL ACCOUNTABILITIES** - Review existing work on Investment Data Governance, conduct current state assessment, refine desired future state view of PNB Investment Data governance, identify gaps based on benchmarking with the industry, and recommend best approach in implementing Investment Data Governance...

  • Tpgf & Outsourcing Lead

    4 months ago

    Kuala Lumpur, Malaysia Zurich Insurance Full time

    **Purpose**: Responsible for leading the third-party Risk(TPR) Management functional team and driving strategic TPR management, developing policy and models and overseeing the management of the governance framework to drive effective delivery and execution of TPR strategy. **Key Accountabilities**: - Lead the strategy implementation for third party risk...

  • IT Governance, Risk and Compliance Specialist

    7 months ago

    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Governance, Risk and Compliance Specialist Client: Insurance Working Mode: On Site **Job Type**: 12 Months contract based. Renewable & Extendable. Job Location: Damansara/KL Experience: 3 - 5 years’ experience in IT Governance Open for Local Malaysians Only **JOB DESCRIPTION** - Enforces IT standards and IT Governance in Allianz Malaysia. -...

  • Corporate Governance Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    About the EmployerAn international FMCG direct selling company based in a prime location.Salary Range: RM 5500 - RM 7000 per annumWorking Hours: Monday to Friday, 9am-6pmAbout the RoleThis Corporate Governance Specialist role involves a blend of corporate governance, compliance, and legal oversight duties. The key responsibilities include:CORPORATE...

  • Iam Specialist

    7 months ago

    Kuala Lumpur, Malaysia Demant Full time

    **About the Role**: - We are looking for 2 skilled colleagues with expertise in Identity Access Management (IAM), ideally with SailPoint IdentityNow experience to join our team. As a specialist, you will play a crucial role in managing identity and access management solutions. Your primary responsibilities will include onboarding systems and users, as well...

  • Iam Specialist

    7 months ago

    Kuala Lumpur, Malaysia demant Full time

    **About the Role**: We are looking for 2 skilled colleagues with expertise in Identity Access Management (IAM), ideally with SailPoint IdentityNow experience to join our team. As a specialist, you will play a crucial role in managing identity and access management solutions. Your primary responsibilities will include onboarding systems and users, as well as...

  • Marketing Operation Specialist

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • Manager, Risk

    7 months ago

    Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5421- Job Description: - **Summary** - Assist to manage the overall day-to-day operational governance and compliance related matters for all services in electronic banking channels as well as the business processes in all sections within eChannels Division - Assist to oversee processes and delivery of governance support in accordance with the...

  • Executive, IT Governance

    7 months ago

    Kuala Lumpur, Malaysia Tokio Marine Group Full time

    **Responsibilities**: - Update Departmental Risk Indicators and follow up with respective risk owners for supporting documents submission. - Assist in conducting internal risk assessment and compliance gap analysis in IT Department. - Review and revise policy, framework and SOPs owned by IT Governance to ensure relevancy of its content. - Draft processes to...

  • Data Governance Specialist

    7 months ago

    Kuala Lumpur, Malaysia Pan Asia Group Resources Full time

    Knowledge, Skills, and Abilities 1. Practical familiarity with DMBOK (Data Management Body of Knowledge) or DCAM Framework from EDM Council or Data Management Maturity Programme from ISACA (Information Systems Audit and Control Association) as well as knowledge in Data Governance, Data Management, Data Lineage, Data Quality, and general data literacy 2....

  • IT Security Governance

    7 months ago

    Kuala Lumpur, Malaysia JP Caliber Full time

    **Responsibilities**: - Propose and update the Group IT Security Policies and Standards including Regional & Overseas Units in ensuring that all local regulators’ requirements and industry best practise are captured and adhere to - Develop Regional IT Security Governance processes to align with the Bank’s strategy and aspirations - Justify and assess IT...

  • IT Transformation Governance Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Operations Specialist

    7 months ago

    Kuala Lumpur, Malaysia SMEVentures Full time

    Operations Specialist SMEVentures is looking for a talented Operations Specialist to join our fast-growing portfolio company eMerge ITS. About SMEVentures SMEVentures is the leading platform for entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the...

  • Government Relations Specialist

    1 week ago

    Kuala Lumpur, Malaysia American-Malaysian Chamber of Commerce Full time

    Supports delivery of AMCHAM's government relations strategy and be a key point of contact for the Chamber -Being up to date and actively tracks policy and business issues that could impact member interest -Responds to policy challenges and opportunities to strengthen the Chambers' ability to be "Voice of American business" -Monitors and analyze business,...

  • Junior Executive: Data Governance

    7 months ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **Job Title: : Junior Executive - Data Governance** **Department : Investment Data Management Department (IDMD)** **Job Type : 6 months contract (renewable)** **PRINCIPAL ACCOUNTABILITIES** - Assist in reviewing existing work on Investment Data Governance, e.g., conduct a current state assessment, refine the desired future state view of PNB Enterprise and...

  • Business Title Gss Atr Specialist

    7 months ago

    Kuala Lumpur, Malaysia Organon Full time

    **The Position** The GSS Accounting to Report (AtR) Specialist will work with a team of around 10 professional AtR colleagues in the GSS Kuala Lumpur Office delivering and managing end to end AtR processes. Additionally, the AtR Specialist will work daily with our global BPO partner who executes AtR Transactional services for Organon in the Region. The...

  • Vp, Operations Governance

    6 months ago

    Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • IT Security and Governance

    7 months ago

    Kuala Lumpur, Malaysia LOUIS VUITTON Malaysia Full time

    Our client, a world leader in high quality products, Luxury brands, present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution are seeking to hire a IT Governance & Security Analyst. You will play a vital role in governance & compliance, risk management,...