People Solutions Advisor

4 days ago

Malaysia Fonterra Full time

**General Information**:

- Date Published- 07-Feb-2024- Advertising Ends- 21-Feb-2024- Country- Malaysia- Location- Malaysia- Role Type- HR- Work Type- Permanent- ID#- 7553**Position Description**:

- **Proven experience in HR operations or as a HR Generalist**:

- ** Previous Malaysia Payroll & Reward knowledge & experience**:

- ** Strong advisory, consultancy, and problem-solving skills**

**About us**
Fonterra Cooperative Group is a farmer owned co-operative dairy company and the world’s largest dairy exporter. Our New Zealand-made dairy products are enjoyed in 140 markets across the globe. Our products are loved by people for their balanced nutrition, quality craftsmanship and sheer indulgence. Anlene, Anchor, Anmum, are among the best known dairy brands we have. With more than 150 offices and sites around the world, Fonterra can offer a great range of career pathways across our business.

About the opportunity
Based at our corporate office at Shah Alam Selangor Darul Ehsan, Malaysia, by joining our People Solutions Team, you will be responsible for delivering comprehensive HR support and resolving HR inquiries and requests. This role involves providing guidance to navigate our end-to-end people processes confidently and efficiently. You must be adaptable, offering tailored solutions as needed and as a trusted advisor, this role is expected to deliver practical and business-oriented HR advice and coaching across all organisational levels. Additionally, you will efficiently execute essential HR tasks to meet business requirements accurately.

This role is pivotal in offering guidance across a spectrum of HR matters, ensuring policy compliance, nurturing positive employee relationships, and contributing to the overall organisational success.
You should possess an in-depth understanding of HR practices, exceptional communication abilities, and a proactive problem-solving approach.

As a People Solutions Advisor you will:

- Offer consistent, high-quality HR guidance and solutions to customers regarding key people processes and policies, focusing on self-service and empowering people leaders.
- Resolve non-standard queries using judgment, providing coaching and escalation when necessary.
- Enhance Āwhina and P&C systems and processes for an improved customer experience.
- Provide first level advice and guidance on various HR matters (this may include general performance management, rewards, benefits, processes, policies, and procedures).
- Drive continuous improvement of HR processes, suggesting innovative solutions to boost efficiency and effectiveness by keeping up to date on labour laws, regulations, and best practices.

Current tasks may involve:

- Handling and coordinating HR administrative tasks, promptly directing requests to the appropriate channels and ensuring timely processing.
- Generating and upholding accurate employment documents and contracts, including coordinating with People Leaders.
- Making people changes in our internal systems, including terminations, band adjustments, title changes, and reporting line modifications. Supporting the timely processing of new employees and changes.
- Maintaining accurate and confidential employee data within our HR database.
- Manage the execution of payroll with appointed vendor and ensuring timely processing for our Malaysia operating company.

You will be part of the team as it embarks on a journey of transformation into the digital era, making it a simpler and more modern place to work. As this change evolves, you will gain exposure to varied human resources inquiries and the position will progress to one which is more advisory in scope, enabled by both automation and human collaboration in providing people solutions.

**Requirements**:

- Bachelor's degree in HR or related field
- Minimum 3-5 years of experience in HR operations or related roles in an MNC environment. Experience in the FMCG industry will be a strong advantage
- Strong advisory, consultancy, and problem-solving skills
- Previous Malaysia Payroll & Reward knowledge & experience a must
- Comfortable in a shared service environment and resolving complex issues
- Knowledge of HR policies and the ability to work independently
- Desire to contribute to the success of HR operations and create an exceptional employee and People Leader experience
- English language written & spoken proficiency

**Why Join Us**
‘Here for you’. It’s a simple but remarkably powerful statement. Three syllables that speak volumes - showing you’re here to listen, here to care and here to help find solutions. For the Fonterra People Solutions team, being ‘here for you’ is what unites, drives and inspires us. It’s the promise we make to our 20,000+ global Fonterra team; using smart tech and tailored service to answer questions, solve problems and unlock solutions. And the same intent applies to each and every one of our People Solutions team. Join us, and you’ll fast discover we are ‘here for

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