IT Helpdesk Level 2

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...

a. Providing IT-managed desktop support services including timely resolution of IT desktop related incidents. b. Perform 1st level line IT support and troubleshooting services (for notebook, desktop, telecommunications and network services related problems) to CLIENT. c. To be the key team to centralize all general call logging, status...

**Responsibilities** - Perform troubleshooting using different diagnostic techniques - Troubleshoot, diagnose, and resolve technical hardware and/or software issues - Provide quick resolution and excellent customer service - Redirect unresolved issues to the next level of support personnel - Provide needed information on IT products or services - Keep record...

**Position objective**: **Roles and Responsibilities**: - Define standard workflow and governance level 1 helpdesk according to IT policy; - Provide technical solutions to business users, make design and workflow to facilitate the needs. - Conduct data analysis and testing, draft testing plan. - Prepare FS and TS for change requirements; - Make change to...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

eZee Hotel System is the #1 Hotel-tech provider in the South Asia region, and the #2 hotel PMS in the world. eZee was founded in 2006 and acquired by Softbank-backed Traveltech unicorn, Yanolja in 2019. As the APAC regional office, eZee Malaysia takes care of Malaysia and Southeast Asia hotel customers. We are the hospitality technology providers that...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

The Technology Support Executive will be responsible for conducting routine hardware and software maintenance/audits, providing first-level helpdesk support including: 1. Efficiently resolve helpdesk tickets and provide prompt assistance to users as per SLA. 2. Regularly perform preventative maintenance on all systems, hardware, and peripherals. 3. Deliver...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

**My Client established since 2016**, a global Managed Security Services Provider (MSSP) and leader in Managed Detection and Response (MDR), provides always-on cybersecurity protection services. Our 24x7 security operations centers (SOC) help clients detect and respond to critical threats and prevent the risk of a security breach. **Consultation...

Aexis Technologies Sdn. Bhd. was incorporated in Malaysia on 27th July 2004. Our business activities involve around Information, Communication and Technology (ICT) pillars. We provide system integration services that support the growing demand of the current and future business environment. Aexis’ expertise lies in the experienced management and technical...

**Responsibility** - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. - Follow up closely with customers to ensure full resolution of issues. - Deployment of service releases, patches, requests and customizations. - Compiling documentation related support calls, resolutions, and follow-ups with...

Summary of the role: - 1. Contract duration : 6 months and renewable of if client requires 3. Location : UOA Corporate Tower, Avenue 10, The Vertical,Bangsar South City, No. 8, Jalan Kerinchi 4. Working hours / Shift : 9 AM to 6 PM 5. No night calls or support required 6. Preferred language - English is a must 7. Should be present at the office 8. No...

**Key Responsibilities**: - Provide support to end-users related requests or inquiries concerning General Inquiries, User Support, Guidance on Standard Workflows. - Provide exceptional customer service and ensure prompt and effective resolution of customer problems via first interaction resolution guidelines and/or escalated process. - **Troubleshooting**:...

JLL supports the Whole You, personally and professionally. Responsible in managing the M&E systems and ensure the effectiveness of overall planned preventive maintenance program. Assist the Site Facilities Manager in providing site facility management (operation & Maintenance), HSE management, procurement & vendor management, Helpdesk team Management and...

**Job Purpose** 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To submit daily, weekly and monthly helpdesk report to team leader 5. To maintain customer focus in all areas at all times. 6. To ensure there is an emphasis on quality and continuous improvement within your job function. **Qualifications &...

As a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...

**Key responsibilities**: 1. Oversee and manage projects to ensure delivery is on-time, within scope of work, budget and optimizing resource utilization. 3. Oversee design and solutions to meet the needs of business requirements. 4. Work with various levels of business and systems personnel to identify business needs and proved technical consultancy and...