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[qa]
6 days ago
**仕事内容**:
**旅行関連サイトアプリのQAポジション**
雇用形態:正社員
就業場所:サイバージャヤ、マレーシア
就業時間: 24*7 シフト制
必要条件:最低1年以上のトレーニングとQA経験と英語能力(スピーキングとライティング)
**<職務内容>**
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Complete phone time to keep current on programs (as applicable) - Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**Requirement**:
- At least 1 year experience in training facilitation and quality evaluation
- Strong Communication Skills
- Must possess good English communication skills
- Will communicate with Clients, Operations Manager, DPE, Supervisors and Support staff in English
- Liaise with client partners on a regular basis
- Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressur
**その他**:
雇用形態: 正社員
給与: RM12,000.00 - RM13,000.00 月給
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